I am a highly-motivated individual with over six years of working experience in the field of Customer Service, Technical Support, Marketing, and Sales. I am a Senior Solutions Consultant specializing in Client Sales, Relations, and Retention. I also specialize in Customer and Technical Support having working in the BPO Industry locally and abroad. Also have experience in Administrative and VA work, Internet Research, Data Mining, and
I'm fluent in the English Language, I am well equipped with knowledge on all relevant Microsoft and Google Platforms. I am reliable in tasks involving general transcription or typing, data entry, and other general office skills.
I am a indeed a quick learner, attentive to detail and easy to teach. Of course, as an outgoing individual, I am a team player who enjoys learning from the people around me. I can be flexible in terms of requests but also quick to comply with agreed requirements. Most importantly, I am trustworthy when it comes to confidential information or related data about clients.
I have hands on experience with administrative and virtual assistant work. I was tasked to answer incoming phone calls from clients, set appointments, order entry, payment collections, and all other general office tasks. I am trustworthy when it comes to confidential information or related data about clients.
I've been speaking English ever since I can recall having to speak the language both at school and at home. It has basically been embedded in our day to day life. I have multiple years experience in the BPO industry and Telemarketing in the Philippines and in the UAE. My main tasks were handling calls, chats, and emails and speaking with people from all nationalities.
From being an intern as a Marketing Assistant at an e-Commerce start-up in the Philippines, I was absorbed by the same company straight out of college. I mainly handled social media posts (artwork was prepared by the graphic designer), basic email marketing, and customer engagement - replying to DMs across all social media platforms.
I have almost 7 years combined working directly and around customer service. Worked for in a BPO where I handled call, chat, and email support all at once. I also have Telemarketing experience (in and outbound) working for a sports academy in the UAE where we had to contact parents to introduce our service. I also did hands on Admin work in the office and online when we were understaffed.
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