Jacob

COO | Operations Manager | Remote Team Management | Systems & Client Operations

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Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

January 2nd, 2020

Profile Description

You don’t need another VA. You need someone who executes, organizes, and drives results without constant follow-up.

I bring 6+ years as a Virtual Assistant and 3 years as COO of a VA staffing company. I’ve hired, trained, and managed VAs supporting US, AU, and UK businesses. I know what works, what breaks, and how to fix it fast.

I build systems that keep your business moving.

What I handle for you
• Inbox, calendar, scheduling, and daily admin
• CRM setup, pipelines, automations, and reporting
• Appointment setting, lead follow-up, and list building
• SOP creation, KPI tracking, and weekly reports
• Hiring, onboarding, and managing VAs
• Basic ads support, landing pages, and content tasks

Tools I use daily
GoHighLevel, ClickUp, Google Workspace, Microsoft 365, Mojo Dialer, XenCall, Zoom, Slack, Canva, Adobe Suite, Facebook Ads Manager, Zapier, Calendly, Jotform, Typeform, Twilio, CallRail

GoHighLevel specialist
• Funnels, forms, and calendars
• Pipelines and automation workflows
• Snapshots and reusable systems
• Email, SMS, and tracking setup
• Testing and documentation

Results I’ve delivered
• Reduced onboarding time from weeks to days using clear SOPs
• Fixed broken pipelines and improved lead flow
• Increased booked calls through better scripts and follow-ups

How I work
You give the goal. I build the system. I execute and report.
No micromanagement needed.

Availability
Full-time or part-time
US, AU, or UK hours

Rate
Flexible based on scope

Top Skills

Project Management

Experience: 6 months - 1 year

Managed multiple client projects from onboarding to delivery Coordinated with remote teams to ensure deadlines were met Defined project scope, timelines, and deliverables Monitored team performance and task completion rates Built and implemented standard operating procedures Handled client communication, updates, and issue resolution Identified bottlenecks and improved workflow efficiency Ensured quality standards were consistently met

Office and Administration » Operation Management

Experience: 2 - 5 years

• Built operational systems for daily business management • Managed remote teams and department coordination • Created workflows and accountability structures • Improved communication systems between clients and staff • Assisted with recruitment, onboarding, and training processes • Developed SOPs and operational procedures • Oversaw KPI tracking and performance management • Supported company growth through process improvement initiatives

Office and Administration » Client Relationship Management

Experience: 2 - 5 years

have strong client relationship management skills built through years of handling client communication, operations coordination, and team oversight. I focus on maintaining clear communication, understanding client needs, resolving issues quickly, and ensuring consistent service delivery. I am experienced in managing client expectations, building long-term professional relationships, and creating systems that improve client satisfaction and retention. My approach combines professionalism, responsiveness, problem-solving, and accountability to help clients feel supported and confident in the services provided.