With extensive experience across the BPO, telecommunications, and military sectors, I have worked with US and Australian clients in provisioning, service delivery, and customer operations. I have handled complex service activations, managed client communications within SLA frameworks, and collaborated with cross-functional teams to ensure efficient and high-quality service delivery. My background also includes leadership roles where I coached teams, improved processes, and drove customer satisfaction, along with my current role in the Philippine Army administering and interpreting large-scale assessments for multiple batches of applicants daily.I am a Licensed Psychometrician (RPM) with a Master’s Degree in Management major in Educational Management, bringing a strong foundation in psychological assessment, data-driven decision-making, and organizational development. My expertise includes test administration, assessment design, and performance evaluation, supported by both academic training and hands-on experience.With a disciplined, adaptable, and results-oriented approach, I am committed to contributing to organizational growth, employee development, and delivering high-quality outcomes in dynamic and fast-paced environments.
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