Dean

Customer Support |Supervisor | Training & Development | AI UGC Creator

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Overview

Looking for full-time work (8 hours/day)

at $4.29/hour ($832.00/month)

Bachelors degree

Last Active

July 22nd, 2026 (yesterday)

Member Since

December 14th, 2019

Profile Description

I'm a customer support professional with 16 years of experience in chat, email, and voice support, for both freelance roles and the BPO industry.

In my freelance career, I started as a customer service agent, responding through chat and email. I also handled social media management, and after a month of strong performance, I was promoted to a Supervisor role.

In my role as a Supervisor, I led the hiring process, developed templates and workflows, reviewed the team's performance, coached agents, handled escalations, and helped ensure consistent service standards across all customer support channels.

I also have hands-on experience using AI tools for AI UGC video creation, talking head avatar videos, AI image generation, and content support workflows.

Some of the tools I used are: Heygen, ElevenLabs, Veo3, Kling.AI, ChatGPT, and Gemini.

Top Skills

Customer Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Office and Administration » Leadership

Experience: 2 - 5 years

Other Skills

Marketing » Social Media Management

Experience: 2 - 5 years

Human Resources » Recruiting

Experience: 2 - 5 years

Office and Administration » Google Sheets

Experience: 10+ years

Coaching » Training and Development

Experience: 2 - 5 years

Basic Information

Age
36
Gender
Male
Website
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Address
Caloocan, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 39%
Influence: 5%
Steadiness: 23%
Compliance: 33%
English
C2(Advanced/Mastery)
Government ID
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