STR Operations Manager | Guest Experience Leader | Reservations & Escalations Ma

Overview

Looking for full-time work (9 hours/day)

at $8.27/hour ($1,800.00/month)

Post Graduate, Bachelor of Science in Business Administration - Major in Management

Last Active

July 3rd, 2026 (21 days ago)

Member Since

December 7th, 2019

Profile Description

Short-Term Rental Operations and Guest Experience professional with 9+ years of experience in hospitality, BPO, and vacation rental management. I specialize in OTA management, reservations operations, guest support, and escalations resolution within fast-paced remote environments.

Former Resolutions Expert supporting the Airbnb platform, handling complex guest and host cases including cancellations, refunds, disputes, and listing management while ensuring efficient and high-quality resolutions.

I have held leadership and operations roles including Guest Experience Manager, Escalations Manager, Reservations Manager, Operations Support, and Maintenance Coordinator, supporting short-term rental companies in optimizing operations and guest satisfaction.

Experienced in managing listings across major OTAs including Airbnb, Vrbo, ---------- , and Expedia, along with channel management, listing optimization, and reservations oversight.

Skilled in multiple property management systems including Guesty, HostAway, Streamline, Tokeet, Rentals United, Breezeway, VRS, Operto, and Lynx.

I’m passionate about helping vacation rental businesses deliver exceptional guest experiences, improve operational efficiency, and maintain seamless day-to-day property management.