Jay

Strategic Admin & Operations VA | Email, Scheduling, SOPs & Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $4.82/hour ($928.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

December 3rd, 2019

Profile Description

I’m a reliable and detail-oriented Administrative Virtual Assistant with over 5 years of experience in operations management, customer support, and workflow coordination. I help business owners stay organized, manage daily administrative tasks, and ensure smooth and efficient operations behind the scenes.

I specialize in email management, calendar scheduling, SOP creation, and client communication. In my role as an Administrative Manager, I handled end-to-end operations, including onboarding, scheduling systems, documentation, and financial tracking. I also created structured processes that improved workflow efficiency and reduced errors in daily tasks.

I’m highly skilled in Google Workspace, Microsoft Office, Canva, and Meta Business Suite. I can manage inboxes, organize files, prepare reports, assist with basic bookkeeping, and support social media content and scheduling.

Clients and teams describe me as dependable, organized, and proactive. I value clear communication, accuracy, and consistency in every task I handle. I take ownership of my work and make sure things get done efficiently.

If you need a Virtual Assistant who can bring structure, reliability, and strong administrative support to your business, I’d be glad to help you focus on growth while I handle the operations.

I'm open to long-term full-time roles with growth opportunities.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

Assisted clients in tutorial, freelance, and call center settings by resolving service requests, providing updates, and ensuring customer satisfaction. Experienced in complaint resolution with empathy and professionalism.

Office and Administration » Admin Data Processing

Experience: 2 - 5 years

Streamlined processes and introduced structured systems to enhance productivity and reduce errors. Handled day-to-day administrative tasks, including documentation, coordination, and internal communications.

Office and Administration » Operation Management

Experience: 2 - 5 years

Oversaw daily operations, ensuring tasks, schedules, and systems run efficiently and effectively. Monitored expenses, prepared invoices, and maintained financial records using spreadsheets and tools. Supported payroll preparation by tracking hours, organizing data, and ensuring accurate compensation records.

Other Skills

Human Resources » Sop Writing

Experience: 1 - 2 years

Developed and maintained Standard Operating Procedures (SOPs) to improve consistency, efficiency, and team alignment.

Office and Administration » Calendar Management

Experience: 2 - 5 years

▪️Organized executive schedules, client meetings, and tutor assignments. ▪️Maintained calendars, monitored appointments, and ensured smooth workflow in both education and freelance roles.

Office and Administration » Data Entry

Experience: 1 - 2 years

Maintained accurate records, organized digital files, and ensured data is updated, structured, and easily accessible.

Office and Administration » Google Workspace

Experience: 2 - 5 years

(Docs, Sheets, Calendar, Drive) Utilized for documentation, scheduling, file organization, and collaborative work management. Canva & Meta Business Suite Designed visual content and scheduled posts for a consistent social media presence and engagement.

Human Resources » Payroll » Timekeeping

Experience: 2 - 5 years

Supported payroll preparation by tracking hours, organizing data, and ensuring accurate compensation records.

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: Binalonan, Pangasinan

Tests Taken: IQ
Score: 127: DISC
Dominance: 27
Influence: 37
Steadiness: 15
Compliance: 20: English
B2(Upper Intermediate)