Customer Support professional with 8+ years of experience in customer service, content moderation, and operational support, including leadership as a Subject Matter Expert (SME). Skilled in simplifying complex issues, improving processes through data-driven insights and Lean Six Sigma, and supporting team performance through training and mentorship. Proficient in Google Workspace, reporting tools, and AI applications to streamline workflows, with strong communication and problem-solving skills suited for a Customer Service Virtual Assistant role.
Experience: 2 - 5 years
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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