Remote General Virtual Assistant

Remote General Virtual Assistant

When you apply, please make sure in your message, the subject line reads as follows: “I actually read the instructions”. More instructions below.

Who We Are:

We are Digital Recipe, a team of digital professionals passionate about helping small, local and medium businesses grow their brands. We are hardcore problem-solving, custom code hacking, status-quo bucking, and out-of-the-box thinking digital chefs who design, develop, strategise, manage, optimise, and idealise. We are not only passionate about digital, but we are obsessed with it.

Essentially, we are a digital marketing agency established in 2018 with a strong focus on search engine marketing, aiming to be the best at what we do! We’re headquartered in Sydney, NSW, Australia. We have a small, growing team of superstars committed to ensuring our clients succeed.

What We’re Looking For:

We need an experienced full-time general virtual assistant! This is a remote (work-from-home) position. We seek a proactive, meticulous, trustworthy, and excellent written and verbal communication individual to join our talented team and elevate our company to the next level.

This is not an entry-level assistant position but a junior-mid role. You MUST have at least 2 years of experience working remotely as a Virtual Assistant. If you're looking for a slower role, this is NOT the role for you.

Expect to get several requests/day from us, many of which include tasks that must be done that day. You’ll also be coordinating with our team. So you will need extreme attention to detail and be someone who enjoys negotiating deals, finding the best products, and is fun to work with. Some tasks that are required:

- Maintain calendar: Arrange calls, meetings, and conferences while handling all details clearly and organised.
- Assist with monitoring inboxes and emails, including responding to clients, partners, and other business contacts
- Serving as a point of contact for internal and external stakeholders while acting as a professional gatekeeper as either the first or second point of contact for customer service. This will be via email and phone communication.
- Assist with event planning for teaUpgrade to see actual infoetings, including travel arrangements, dining options, activities, and coordinating with all attendees.
- Assist with the creation/review of business documents and contracts.
- Documenting processes and assisting with creating systems.
- Identifying operation issues and suggesting possible improvements
- Organising and maintaining digital files, documents, and databases.
- Prepare reports and dashboards
- Following up with clients to gather feedback, testimonials, or case studies for marketing purposes
- Market research / researching topics & shortlisting.
- Data Entry & Ad Hoc tasks
- Assisting with project management tasks, such as creating project timelines, assigning tasks, and tracking progress.
- Coordinating with teaUpgrade to see actual infombers, freelancers, or third-party vendors to ensure timely deliverables.

This unique mix of right brain (relationship building and management) and left brain (data-orientated) skills sets Administrative Assistants apart as invaluable members. They serve as the backbone of our company, and we're actively seeking exceptional individuals to join our dynamic team and contribute to our continued success and expansion!

Salary & growth opportunities:

- Virtual Assistant starts at $600 USD a month
- Competitive salary with progression
- Ability to work remotely
- Excellent work/life balance
- An extra annual leave day for your birthday
- Paid Annual Leave & Sick Leave
- Pay raises awarded based on performance
- Performance bonuses for extraordinary work
- 13th Month Bonus
- You’ll work alongside both directors and one of our account managers to start
- Strong opportunity for growth for Administrative Assistants who take on more responsibilities. Not only is there growth as a virtual assistant but there is also the potential opportunity for a pathway to an Executive Assistant or any related role.
- You’ll be graded on task delivery, efficiency and accuracy.

The Ideal Candidate:

- Problem-solving: You should be resourceful and able to find solutions independently. They should be able to think critically, research effectively, and utilise available resources to overcome challenges and accomplish tasks. Rather than relying solely on guidance or instructions, you should proactively seek solutions and take the initiative to address issues as they arise.
- Initiative: You should be proactive in identifying opportunities for improvement and taking action to achieve results. You should immediately be assigned tasks rather than anticipate needs, suggest ideas, and take the initiative to implement solutions. Being proactive also involves staying ahead of deadlines, communicating effectively, and continuously seeking ways to add value to the team and the client's business.
- Attention to Detail: In a virtual environment where communication may rely heavily on written messages or documentation, attention to detail is paramount. You need to ensure accuracy in tasks such as data entry, email correspondence, and scheduling to maintain professionalism and avoid errors that could impact the quality of work or client satisfaction.

What You Should Have:

- At least 2 years of full-time, hands-on experience as a virtual assistant
- Sense of humour, as we are a young and dynamic team.
- Digital Marketing industry experience is highly advantageous
- Top-notch communication via email and phone, external and internal
- Tech savvy & ability to quickly learn new software applications
- Killer ability to multi-task and handle rapid tasks and long-term projects
- Exceptional ability to communicate progress on multiple projects.
- Proven ability to prioritise tasks
- Must be highly organised and efficient
- Perfectionist, super attention to detail
- Trustworthy with strong personal integrity
- Forward-thinker who can proactively handle circumstances and situations to head off any crises
- Understand and set up new systems and processes to streamline business and personal functions.
- Experience with AI & Automation.
- Experience with a CRM
- Experience with WordPress
- Strong Microsoft Excel and Google Sheets knowledge.
- Able to adhere to strict deadlines in a fast-paced environment.
- Strong English proficiency: Verbal and written
- Day Shift: Willing to work an AU time zone: Mon - Fri AEST Time (8 Hours + 1 Hour Break / Day) - 40 Hours a Week - Flexible Start / End Time
- Remote working. This is a remote (work-from-home) position.
- Must be a self-starter, self-motivated and able to work independently with minimal oversight.
- Must be comfortable developing, working in a virtual relationship, and having limited face-to-face time.
- Must be able to do Video Chats: Access to a desktop/laptop, webcam, etc.
- USB Noise-cancelling Headset (recommended)
- Internet reliable connection: Minimum of 15 Mbps DL / 5mbps UL
- All job offers start with a 90-day probation trial to ensure we’re the right fit for each other.

Our Values:

Transparency: Transparency is pivotal within our business. We don’t hide our data or sugarcoat it. Data is data, and it speaks for itself. We are honest about our work, and If it doesn’t work, we will bring it to the client’s attention. If it works, we are going to celebrate it with them. If we disagree, we say so. We are transparent & accountable.

Trust: We cut the junk and survive in this rapidly changing world by being experienced, authentic and fair. It's not just about doing; it's about caring. We strive to make a meaningful impact, recognising the trust placed in us to help businesses grow. We work like it matters, like what we’re doing means something. Making an impact and understanding that people rely on us to do what’s best for them. Treating our clients' businesses as our own, we work with a sense of responsibility and dedication.

Flexibility: The world has undeniably gone digital, and we along with it. Digital has
become our native language – and we work fast, delivering quality, strategic thinking and efficiency within the client's budget to transform their business for the better in this digital world. We aim to automate and efficiently spend time doing what is essential for the company and clients.

Results: Strategies and decisions are determined by data. Through continued testing and optimisation, no decisions are based on whim - unless disclosed. Our results do the talking. We run tailored data-driven campaigns as we are data-driven marketers.
To Apply:

If you're interested, please submit the following:

- A link to your resume in PDF format with the following naming convention: [Lastname.Firstname.Assistant.pdf]
- Please include a link to the job post within the email you send when you apply
- Details of your experience as a Virtual Assistant
- Your answer to this question: if you were an animal, what animal would you be and why?

Submissions should go to contact[at]Upgrade to see actual info and not through the job portal.

We will be looking for people who can format their submissions in a way that makes it easy for us to review.
The hiring process:

90% of the applicants will not follow the instructions. None of them will be considered. We will create a shortlist for those who follow the instructions and then schedule interviews within 15 days. Submissions completed through email, as mentioned above, will have advantages over the job portal submissions.

We are happy to answer any questions you may include in your application.

Thank you for your consideration, and best of luck on your job search!

Please no agencies.