Community Manager

Company Overview:
Join a dynamic and innovative team led by the founder and CEO, an experienced digital space entrepreneur who successfully sold his previous company Upgrade to see actual infont.co to Patreon. He is now building a media company in AI and is looking to build a team. Our small, high-performance team is committed to excellence and encourages a culture of hard work and dedication.

Job Description:
We are seeking a passionate individual with a knack for building online connections and fostering user engagement. In this exciting role, you will be responsible for building and managing a vibrant online community of users within our Slack workspace. You will engage with users, facilitate discussions, provide support, and ensure a positive and enriching experience for all members.

Responsibilities:
- Develop and implement strategies to attract, retain, and engage members.
- Collaborate with marketing and product teams to promote the community through various channels.
- Craft compelling onboarding experiences to welcome new users and guide them through the community features.
- Create informative and engaging content, including tutorials, tips & tricks, Q&A sessions, and AMAs, tailored to the community's interests and needs.
- Serve as a first point of contact for users within the community, addressing their questions, concerns, and feedback promptly and professionally.
- Proactively identify and escalate user issues to the appropriate internal teams for resolution.
- Establish and enforce community guidelines to maintain a safe, inclusive, and respectful environment for all members.
- Monitor the community for spam and inappropriate behavior, addressing any issues with professionalism and discretion.

Qualifications:
- Minimum 2 years of experience as a Community Manager or similar role.
- Proven experience building and engaging online communities.
- Possess excellent written and verbal communication skills, adept at crafting clear, concise, and informative messages.
- Thrive in a fast-paced environment, manage multiple tasks simultaneously, and prioritize effectively.
- Be a patient and empathetic individual with a genuine interest in building relationships and fostering a positive community spirit.
- Can quickly become a domain expert in AI Writing / Image / Video Tools (our tool is called [GhostContent.ai](Upgrade to see actual info))
- Must be extremely presentable and professional on camera. You will be jumping on customer and onboarding calls with US-based customers
- Proficiency in Slack and other relevant community management tools and best practices for online community management.
- Be a passionate advocate for the with a deep understanding of our products

What We Offer:
- Salary range of 35k - 40k PHP
- Regular quarterly bonuses (4-24% of annual pay, paid through the year based on exceptional performance)
- Opportunity to work on cutting-edge AI products
- Flexible work hours

To Apply:
- Please submit your resume, a cover letter and a loom video of you explaining why you're a perfect fit for this role.