Client Relations Specialist

We are looking for a highly organized, detail-oriented individual with excellent customer service skills to assist in maintaining positive borrower relationships. This role provides significant opportunities for professional growth and development. As a self-starter who enjoys resolving customer issues, you will play a crucial role in providing outstanding service and gaining valuable experience.

Key Responsibilities:

• Respond promptly to inbound phone calls, voicemails, escalations, and other requests within 24 hours.
• Conduct outreach to borrowers through letters, emails, and phone calls.
• Review borrower documentation and provide information on available assistance programs.
• Assist borrowers in navigating loan payment processes and addressing concerns.
• Demonstrate meticulous attention to detail and accuracy in all tasks.
• Handle professional written and verbal correspondences.
• Proficiency in MS Office, including Windows, Word, Excel, and Outlook.

Qualities A Great Candidate Should Have:

• Great written and verbal communication skills.
• Willingness to learn and strong work ethic.
• Exceptional attention to detail, accuracy, and consistency.
• Capability to work independently and collaboratively within a team to achieve results.
• Strong analytical and problem-solving skills

Fresh graduates or those with no experience are welcome to apply. This is a remote position, requiring availability during US Hours (Eastern Standard Time - New York Time). While experience is advantageous, a positive attitude and strong work ethic are prioritized, and ALL NECESSARY TRAINING will be provided.

How to Apply:

If you are a passionate and has a strong interest in the real estate lending industry, we would love to hear from you. To apply, please utilize the Google Form link provided below.

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Note: Only shortlisted candidates will be contacted for interviews.