Panhandle Productions

Client Operations Specialist

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TYPE OF WORK

Full Time

SALARY

$1,760.00/month

HOURS PER WEEK

40

DATE POSTED

Mar 26, 2024

JOB OVERVIEW

Job Title: Client Operations Specialist

Summary:
We specialize in capturing the beauty of real estate through stunning photography, videography, and virtual tours in Florida's Panhandle. As an integral part of our team, the Client Operations Specialist ensures every project is executed flawlessly and our clients are thoroughly satisfied. This role centers on coordinating projects, communicating effectively with clients and teaUpgrade to see actual infombers, and enhancing our operational processes. Your efforts in creating streamlined guides and procedures will play a crucial role in maintaining our position as a leading service provider in the real estate media industry.

General Responsibilities and Expectations:
• Monitor and ensure the quality of marketing projects.
• Follow up with clients post-service to assess their satisfaction, encourage referrals, and address any concerns by proposing appropriate solutions.
• Manage requests for project adjustments, such as video edits or floor plan revisions.
• Provide timely and effective support to clients through various communication channels, including email, phone calls, and chat.
• Utilize Aryeo and HubSpot software for project delivery and client relationship management.
• Assist in scheduling and managing client appointments and respond to inquiries on the main phone line.
• Ensure timely delivery of project files to clients, including on weekends.
• Support client retention and acquisition efforts by managing referrals and outreach.
• Design YouTube thumbnails and manage video uploads.
• Handle special client requests as needed.

Skills and Qualifications:
• Outstanding customer service, communication, and organizational abilities.
• Analytical mindset with strong problem-solving and decision-making skills.
• Proficient in technical, writing, and design tasks with attention to detail.
•  Excellent time management, capable of prioritizing tasks and meeting deadlines.
• Adaptable to a fast-paced environment and eager to learn new technologies.
• Experience with Google Workspace, Adobe Creative Suite, and data analysis tools.
• Photography and copywriting skills are advantageous.

Working Hours:
• Minimum requirements average at 8 hours per day or 40 hours per week
• Sunday, Monday, Thursday - Saturday: 5:00 AM - 1:00 PM CST
• Off on Tuesday and Wednesdays
*Hours may be subject to change based on business needs and seasonality.*

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