Virtual Assistant Bookings Support - Remote Team

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We are looking for an outgoing, highly organised and hardworking individual to join our team of young professionals at The Tipsy Tours. This job will be crucial to our business and is a dynamic role that will require you to use multiple platforms to manage bookings and support our customers.

Here is our website for more details: Upgrade to see actual info

SHIFT HOURS
4 hours per day. Schedule TBD. We provide 2 weeks of training. Training period will be paid at $250 for the two weeks.

SOFTWARE REQUIREMENTS
- Iphone (preferred)
- Fast PC / Mac
- Great, fast internet connection

JOB RESPONSIBILITIES
Managing bookings through multiple different suppliers and Online Travel Agents.
Inputting bookings into our organisation software (Upgrade to see actual info) and booking platform (Rezdy)
Working closely with our team of tour guides, assigning tours and organising daily tour schedules
Providing an excellent level of customer service, speaking with and assisting customers throughout the day
Dealing with daily messages ranging from initial enquiry/amendments/itinerary timings and suggestions/complaints
Performing daily checks on all booking platforms to ensure everything is up to date
Communicating and working closely with our various partner agencies

KEY QUALITIES
High level of attention to detail
Exceptional organisational skills
Ability to multitask and prioritise workload
Ability to work well within a team
Fast learning, flexible and adaptable
Fluent level of spoken and written English (C1 or above)
Computer Literate
Great work ethic
Punctual and prompt
Great telephone manner and communication skills
Great customer service skills
Decision-Making Skills - your role will have monetary risk, and we need someone who can keep it minimal and be ready to make informed decisions for the business' financial benefit.

PAST EXPERIENCE
Experience working in a customer service role
Previous administration experience
Telesales experience preferred

Please submit your resume, a brief cover letter and internet speed test as well as highlighting the computer you have. Please note that only shortlisted candidates will be contacted for further evaluation. Thank you!