Uber
- Assisted Uber Partners/Drivers with their app issues, document approval, account status, incentive or payment questions, trip issues like incorrect fare or mistimed trips through chat and
Gogograndparent (Loss Prevention)
- Assisted elderly callers to get trips to their doctor appointments, salon, hospital or any other destination
- Called customers whose trips got cancelled to make sure they get picked up if they still need a ride
- Made adjustment to pin locations where customer needed to be picked up
- Assisted with registration for new callers
ResolvedCX
- Assisted customers with their subscriptions, order edits, refunds, order replacement, and order status
- Trained agents to be familiar with the process for new accounts- Checked agents' tickets for quality and to make sure resolution provided to customer was correct
- Reporting directly to clients for any technical issues with tools or any issues with customer service
TM Essentials
- responded to chats and
- assisted customers with their order concerns like damaged items, missing items, delayed shipments, return requests, birthday discount codes, gift card questions
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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