Strategic Operations Leader & Manager Extraordinaire

Overview

Looking for full-time work (9 hours/day)

at $10.80/hour ($2,137.49/month)

College Level

Last Active

May 10th, 2024 (10 days ago)

Member Since

November 20th, 2019

Profile Description

With over 11 years of combined experience in the BPO, freelancing, and healthcare sectors, I am a seasoned operations manager who can oversee daily operations, manage resources, ensure quality, lead teams, plan strategically, manage risks, communicate effectively, ensure compliance, promote continuous improvement, and monitor performance.

In my previous role as an operations manager at Aphro-D, I was responsible for the smooth and efficient operation of the company's services, products, and processes. I collaborated with other managers and departments to align the company's goals and objectives, and implemented best practices and standards for quality assurance, customer satisfaction, and data security. I also coached, trained, and evaluated the performance of my staff, and provided them with feedback and guidance to improve their skills and productivity. I successfully handled multiple projects and tasks, and delivered results within deadlines and budgets.

Prior to that, I worked as an email administrator, customer service representative, lead generation specialist, and data entry specialist at Intrepidity Works, where I gained valuable skills in managing email accounts, providing customer support, generating leads, and entering data. I used various tools and platforms, such as CRM, Jive, Ring Central, Google Docs, Google Drive, Google Voice, Excel, Spreadsheet, Word, Zoom, Loom, Klaviyo, SMSBump, Hotjar, Hubpost, Lemlist, Dripify, Admin Panel, Active campaign, sociocs. Mouseflow, Bulkgate, Facebook Meta, Google Ads, and more. I also demonstrated my ability to communicate clearly and respectfully, listen attentively, and understand and explain complex information.

I am passionate about my work and always strive to deliver the best possible outcomes for my clients and employers. I am also adaptive to change and a quick learner who can master new skills and technologies. I am a goal and solution-oriented person who can work independently or as part of a team. I am looking for a new opportunity to leverage my operations management expertise and contribute to the success of a dynamic and innovative organization.