Current Employment Status:
Hired Full Time on May 10, 2021

0fd04188dd 9c

Data Entry Officer / CSR /Virtual Assistant/ Admin Staff

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $729 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
30 hrs/wk
( $5.62 USD/hr )
EXPERIENCE OVERVIEW
3 years Data Entry/ CSR/ Account Associate 4 years Admin Staff/Secretary/Receptionist/HR 2 years Virtual Assistant
BASIC INFORMATION
Age:
33
Gender:
Female
Location:
Davao City, Davao Del Sur
Tests Taken:
IQ
Score:  125

DISC
Dominance:28
Influence:7
Steadiness:28
Compliance:36

English
 C2(Advanced/Mastery)
Last Active:
June 30th, 2022 (7 days ago)
Member Since:
November 16th, 2019
SKILL SUMMARY

o Create the email marketing automation via Keap/Infusionsoft
o Create funnels in click funnels (membership funnel, launch funnel, sales funnel,
webinar funnel, etc.) 
o Create deadline funnels to be linked to the emails and funnels for the countdown
marketing. 
o Edit simple designs via Canva (Social Media tiles, worksheets, banners, posters,
etc.) 
o Video editing via wevideo. 
o Basic update and modification in WordPress. 
o Event creation and booking.
o Appointment booking and calendar moderation. 
o Social Media Moderation (FB management) 
o Communicating with clients via email or chat for queries and issues. 
o Communicating with Clients via zoom, skype, or google meet meeting. 
o Handling email inboxes for their customer service.
o Processing payments via PayPal and stripe.
o Project Management using tools Trello, Donweh.ncq, and Basecamp.
o Answer Customer calls regarding their inquiries regarding billing, payment, phone plans, and phone upgrade.
o Help the customer in solving their concerns.
o Making sure that before the customer ends the call, their concerns are solved.
o If the concerns are not solved, then at least give a proper explanation or give another solution.
o Deescalate toxic customer calls.
o Prepare Petty Cash Report, DTR, Meeting Reports and Registrations
o Filing of documents o Receiving and making calls from/to clients and suppliers
o Answering the telephone and transferring the call to the appropriate person.
o Meeting of clients and suppliers
o Follow-up on Inquiries and Quotations from ADNOC Group of Companies by calling.
o Assist in preparing Outgoing Inquiries to suppliers o Prepare Quotations, Purchase Orders, Invoices and Delivery Receipts
o One of the people responsible for ISO Internal Auditing
o Organize for the ADIPEC Exhibition
o Reply to emails.
o Prepare letters (Internal & External)
o Greet clients & customers in the office
o Prepare check vouchers and monthly reports (Expense, Sales, Received P.O., and Collection)
o Filing of documents
o Cheque preparation for encashment and payment of bills o Meeting of clients and potential clients
o Sales call and Sales visit for product introduction and promotion
o Outgoing calls for clients and suppliers for follow-up
o Incoming calls from clients and suppliers for concerns and problems
o Prepare items and paper works for the delivery of products
o Full utilization and understanding of how the 3 systems of sun hotels work.
o Analyze, understand, and translate contracts, when necessary, before loading the required information in the system.
o Create room types required in loading the contract.
o Load and use the correct provider according to the target markets of the contract to be loaded.
o Communicate in writing and verbally with the contractors and clients regarding the contracts and work you have done.
o Load the contracts and needed information in a short span of time.
o Understand and adjust accordingly with the style and preference of the different contractors since they are from different countries so they have different cultures and rules to apply.
o Familiarize the rules of each contractor since they are handling hotels from different countries which have different rules and laws.
o Listen and understand the contractor's instructions when loading the contract.
o Avoid Errors so make sure that the details loaded is correct since any error can result in a loss.
o Make sure to load the contracts before the deadline, if there are any.
o Calculate rates, if it is required, before loading the contract (Taxes, EBD, Rooms rates, extra bed rates, meal rates, supplements, etc.)
o Updating CRM (Hubspot) and WordPress.
o Train applicants to be familiar with the tools needed for the job.
o Assist in the hiring process of applicants (Conducting test, Initial interview, technical interview)

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Personal Assistant
  • ClickFunnels
  • Bookkeeping
  • Payroll
  • Community Forum Moderation
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have an experience being a virtual assistant with responsibilities such as:
Create the email marketing automation via Keap/Infusionsoft o Create funnels in click funnels (membership funnel, launch funnel, sales funnel, webinar funnel, etc.) 
Create deadline funnels to be linked to the emails and funnels for countdown marketing. 
Edit simple designs via Canva (Social Media tiles, worksheets, banners, posters, etc.) 
Video editing via wevideo. 
Basic update and modification in wordpress. o Event creation and booking. o Appointment booking and calendar moderation. 
Social Media Moderation (FB management) o Communicating with clients via email or chat for queries and issues. 
Communicating with Clients via zoom meeting. 
Handling email inboxes for their customer service. o Processing payments via paypal and stripe.

I have a combined experience of 4 years Office & Admin jobs. My work rotates with Preparation of check vouchers and monthly reports (Expense, Sales, Received P.O., and Collection), filing of documents, cheque preparation for encashment and payment of bills, meeting of clients and potential clients, Sales call and Sales visit for product introduction and promotion, receiving and making Outgoing and Incoming calls from clients and suppliers for concerns and problems, prepare items and paper works for delivery of products, prepare Petty Cash Report, DTR, Meeting Reports and Registrations, Receiving and making calls from / to clients and suppliers, Answering the telephone and transferring the call to the appropriate person, Assist in preparing Outgoing Inquiries to suppliers, Prepare Quotations, Purchase Orders, Invoices and Delivery Receipts. I am One of the people responsible for ISO Internal Auditing and Organizing the ADIPEC Exhibition.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have been using the English language everyday for at least 6 years in my work places. It is in the form of writing (chat, email, reports) and verbal (Calls, personal conversation, reporting) communication.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I am using infusionsoft for email marketing and used FM ads for marketing.

SKILL RATING
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Social Media Marketing

Advertising
SKILL RATING
  • Facebook Ads

Web Development
EXPERIENCE

Used infusionsoft and infusionsoft for marketing and sales. WordPress for website maintenance.

SKILL RATING
  • ClickFunnels
  • Infusionsoft
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I just know basic designing and video editing.

SKILL RATING
  • Logo Design
  • Video Editing
  • Web page Design

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Payroll
  • Quickbooks
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I have worked as Customer representative via phone calls, chat and emails.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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