As an Executive Virtual Assistant, I am adept at managing calendars,
Previously, as a Team Manager at a BPO company from November 2021 to November 2023, I led a team of 18 BPO agents, surpassing performance targets by implementing effective strategies that boosted overall productivity. I conducted regular performance reviews, provided constructive feedback, and nurtured professional growth opportunities for tea
My tenure as a Subject Matter Expert at a company based in the US, spanning from March 2018 to November 2023, allowed me to provide extensive guidance and training to BPO agents, ensuring a thorough understanding of industry-specific processes. I collaborated with management to develop training materials, conducted quality assessments, and contributed to process optimization initiatives.
Educationally, I hold a Bachelor's Degree in Information Technology from Davao del Norte State College (
My background reflects a commitment to organizational efficiency, team leadership, and continuous learning, making me a valuable asset in any professional setting.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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