Current Employment Status:
Hired Full Time on Sep 28, 2020
During my tenure at Amazon, I received comprehensive training across three diverse departments: Fulfillment by Amazon (FBA), Fulfillment by Merchant (FBM), and the Catalog department. This multifaceted experience equipped me with a wide range of skills and expertise, including:
Inventory and Listing Management: Proficient in overseeing and optimizing inventory levels, maintaining product listings.
Inventory Forecasting: Adept at accurately predicting inventory needs to ensure seamless operations and minimize stockouts.
Shipment Creation and Troubleshooting: Skilled in creating shipments, resolving any related issues promptly, and ensuring smooth logistics processes.
Bulk Uploads for Listing Updates: Experienced in efficiently handling bulk uploads for both listing updates and the creation or correction of product variations.
Amazon FBA Reports: Possess an in-depth understanding of Amazon FBA reports, enabling data-driven decision-making.
Removal Orders: Proficient in initiating and managing removal orders for lost or damaged inventory.
Price Updates: Competent in adjusting prices to remain competitive and maximize sales.
Listing Reinstatement: Capable of facilitating the reinstatement of listings that have been blocked or restricted.
Reimbursement Requests: Able to successfully request reimbursement for lost or damaged inventory.
Multi-Channel Fulfillment: Experienced in managing orders across various sales channels and ensuring timely delivery.
Fixing Inactive/Suppressed/Blocked Listings: Proficient in resolving issues that cause listings to become inactive, suppressed, or blocked.
Listing Error Resolution: Skilled at identifying and rectifying listing errors promptly and accurately.
Product ID Correction: Capable of correcting product identification information to ensure accuracy and compliance.
Creating Promotions/Discounts: Experienced in designing and implementing promotions and discounts to drive sales.
Account Health Maintenance: Diligent in maintaining account health by addressing issues related to performance metrics and customer feedback.
Feedback and Customer Review Management: Competent in removing undesired feedback and reviews when necessary.
Merge Listings: Proficient in merging duplicate listings to streamline product offerings.
Remeasurement for FBA Fee Correction: Capable of conducting remeasurements to ensure accurate calculation of FBA fees.
Shopify Store Management: Experienced in managing a Shopify store, including order updates and tracking.
Case Management: Skilled in efficiently handling cases and resolving customer inquiries or issues.
Category Listing Approval: Proficient in obtaining approvals for listings in restricted categories.
Hazmat Classification Removal: Competent in removing hazardous material classifications from listings.
Creating Lightning Deals: Experienced in creating and managing Lightning Deals to boost sales.
My diverse skill set and extensive knowledge gained from these departments make me a valuable asset in the e-commerce and marketplace management industry.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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