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Senior General VA, Real Estate VA, Amazon VA

89 ID PROOF
Timeproof:
EXPECTED SALARY
Php 50,000.00/month ( $1,002 USD )
40 hrs/wk ( $5.69 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
8 yrs in call center and 2 yr home-based|freelancer, General VA, Real Estate VA, Amazon VA, Sales and Customer Service
BASIC INFORMATION
Age:
40
Gender:
Female
Tests Taken:
IQ
Score:  121

DISC
Compliance:28
Dominance:20
Influence:28
Steadiness:24

English
 C2(Advanced/Mastery)
Last Active:
2020-01-29
Member Since:
2012-06-24
SKILL SUMMARY

Hello, Thank you for checking my profile. I am a top General VA expert in Sales and Customer Service, Real Estate Rockstar VA and Amazon Customer Service Expert. I worked with various clients for real estate, solar panel, travel package, DTV and handled Sales and Customer Service and also with Amazon clients for over 1 year.
My tasks on a regular basis are as follows 
- Prepare lease agreement and renewal documents
- Processed Invoice in Property ME
- Update REST and Property Me
- Received inbound calls for product inquiry
- Did outbound calls to offer product and services for clients
- I make sure to meet my metrics in Sales and Customer service
- Processed Sales through SaraPlus and Fastfield for DTV transferred leads
- Checked FastGem and Agemni for Sales reports
-  Handled daily business transaction in WorkflowMax and Xero
- Checked MyKerio for client’s backup system
- Responding to customers' emails in a timely manner. I make sure that emails will not go "Over SLA" status. 
- I check negative reviews - both product reviews and seller feedback, I find the reviewer and send them emails to make sure that issues are addressed and resolved so that we can request them to update the review that they left.
- I also handle inquiries from the customers through email and chat
- List Products through Arbitrage
- Creating and optimizing listings (Product Title, Bullet
Point, Product Description)
- Product Uploads (Direct Upload and Flat file)
- Answer Customer Questions about the product (Amazon
Q&A)- Sending replacement units- Basic Keyword Research
- I am very knowledgeable of Excel, Merchant Words, Helium10

Tools/System/App I have used:
- Property ME
- REST
- Voip
- Vici
- Xero
- WorkflowMax
- Slack
- Zoom
- Skype
- Dropbox
- MyKerio
- LinkedIn
- Arbitrage Suite
- Amazon Seller Central
- Merchant Words
- Helium Words
- Asana
- Harvest
- Agemni CMS
- FastField
- SaraPlus
- FastGem
- Plutio
- Podio
- Worksnap
- MS office
- Google Docs
 
These are the tasks that I normally do but it's not only limited to those listed above. I have so much more to offer. You will not have any problems with me because I do my job effectively and efficiently without compromising any of Amazon's Terms of Service. I am very keen on details and I make sure that the job is done in a timely manner. If there are things that are new to me, I will not hesitate to ask. You can train me for me to have a full understanding. I am a fast learner and I can definitely work under minimal supervision to no supervision at all.  

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Research
  • Speaking
  • Writing
  • Lead Generation
  • Sales Representative
  • Telemarketing
  • Accounting
  • Bookkeeping
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

As a call center representative, I have attended English Proficiency trainings. I takes calls everyday which makes me an expert in communicating with customers.

SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting

Marketing & Sales
EXPERIENCE

Sales is my expertise. I do have pro3 training which is a sales mentor training.

SKILL RATING
  • Email Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEO
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads

Webmaster
EXPERIENCE

none, but I can work on excel and is doing good on it especially doing reports.

SKILL RATING
  • Html

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Video Editing

Finance & Management
EXPERIENCE

I used Quickbooks and Xero . Since I took up Accountancy in college, I have background in doing financial reports.

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Payroll
  • Quickbooks
  • Xero

Customer Service & Admin Support
EXPERIENCE

I do customer support, that's my job and also telephone handling. I can also do data entry and time management. Since we have catering service, I also do event planner for special occasions.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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