-A result-oriented over 3 year experience in application development and enhancement, technical support, service delivery and user relationship management as Business Application Analyst in Robinsons Hotels and Resorts.
-Providing effective resolution to customer queries related to current system and improving relationship with the customer by anticipating customer future requirements, therefore to have a positive customer experience and feedback within the group or department.
-Applying project life cycle methodology
-Hotel IT admin and SAP MM, SAP Project System and SAP Business Planning and Consolidation support
<!--[if !supportLists]-->· <!--[endif]-->Ongoing development for our hotel portal using Microsoft O365 sharepoint and powerapps. <!--[if !supportLists]-->· <!--[endif]-->Enhancement for hotel website UI design
I have 3 years experience with C++ in Lotus notes doing programs and enhancements requested by our users ( accounting, marketing and sales, operations etc department) and hotel PMS
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