Virtual Assistant, Customer Support, Collections

I was also an Airbnb Support Ambassador for 2 months and transitioned to a guest travel specialist for Sonder for 6 months. I took inbound and outbound calls, text, email, and chat to be able to assist guests with their reservations. Ensuring all the details are up to date and avoid adding problems to the guests most important during their stay.

I took high volume of inbound calls as a Customer Service for Target where we provide easy, rewarding, welcoming, and a personalized attention to the customers. During my time here, I can confidently say that I exceeded customer satisfaction and was consistent in hitting my goals.

I had an experience as an order specialist for a UK online retail store and took inbound calls, placing an order and process payments on behalf of the customers.

I had the opportunity to work as an Amazon Seller Support Specialist where I handled FBA and merchant sellers. We provide guides from the creation of the listing in the Seller Central, adding the product description, images, measurement etc to the creation of ASIN to generate labels to shipping the units to the fulfillment centers. I also had an experience in reconciling the inventory for the lost and damaged units.

I have had an opportunity to work directly with a Capital Funding Group/MCA as their billing agent. I did outbound calls, text, and email about making up a returned payment with NSF fees. Getting them back to a payment plan for defaulted merchants. Did welcome calls. Ensuring all information are accurate.