- Responsible for keeping supervision and development of agents.
- Continually evaluates and offers recommendations in order to improve performance.
- Manages, develops and provides effective feedback to staff.
- Responsible in handling customer complaints and manager escalations.
- Provides skill builders and coaches for agent’s chat handling development and product knowledge.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.