Customer Support |Virtual Assistant| Software Tester

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

April 14th, 2024 (6 days ago)

Member Since

June 20th, 2012

Profile Description

Successful Lead Customer Support with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Currently seeking for a career to apply knowledge and develop skills acquired in the university and in the workplace in providing technical and non-techinical support to customers. Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.

My Areas of Excpertise
- Responding to customers' inquiries and solving issues/complaints
- Calendar management
- Scheduling appointment
- Process customer questions through phone, email and chat.
- Manual Software Testing and Software Documentation,
- Order processing and drop-shipping via Ali Express, Dropified with a Shopify Store.
- E-mail writing and follow-ups
- Organizing files, folders, and e-mails
- Communicate and coordinate with suppliers and customers
- Research

Tools/Applications : ShopFactory Ecommerce, Shopify,  AliExpress, Dropified
MS Office Tools, Amazon, Adobe Photoshop, Dropified, Freshdesk, Zendesk, Asana, Kayako, AliExpress, Teamviewer, Filezilla, Snagit, Slack, JVZoo, Hubstaff, Google Apps, VCdial, Trello.

If you're interested in learning more about my services or would like to discuss how I can support your business, please don’t hesitate to reach out to me. I’m excited about the opportunity to work with you!