Mary

Technical Support| Customer Care| General Virtual Assistant

Verified

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

High school diploma

Last Active

June 26th, 2026 (today)

Member Since

November 1st, 2019

Profile Description

Hi! I’m ---------- ---------- ---------- , a dedicated and experienced Customer Service and Technical Support professional with over 5 years of combined experience. I’ve worked with well-known brands like Sonic America's Drive-In and Amazon, where I helped customers with a range of issues from product inquiries and complaints to seller support. I also have experience working as a Technical Support Specialist for GigFire, an ISP in the Midwest U.S.A., where I assisted customers with troubleshooting internet-related problems.

With a strong focus on providing empathetic and efficient support, I excel at managing customer queries, resolving complaints, and ensuring client satisfaction. I have excellent communication skills, both written and verbal, and I’m proficient in handling multiple communication channels including email, phone, and chat.

As a work-from-home mom, I understand the importance of time management and balancing priorities. I am always eager to contribute to a supportive and dynamic team, and I’m committed to delivering high-quality results on time.

Skills and Expertise:

• Customer Service (Phone, Email, Chat)
• Technical Support (Internet, ISP Troubleshooting)
• Seller Support
• Complaint Resolution
• Problem Solving & Decision MakingTime Management
• CRM Tools & Platforms

If you’re looking for a reliable, hardworking, and adaptable support professional, I’d love to be part of your team!