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Contact Center Supervisor

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 35,000.00/month
( $696 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
20 hrs/wk
( $8.05 USD/hr )
EXPERIENCE OVERVIEW
7 years as a customer service supervisor, 2 years as a back-end support for a US automotive company, 2 years for a digital marketing company in the UK, and 7 months as team manager for an e-commerce company.
BASIC INFORMATION
Age:
38
Gender:
Female
Tests Taken:
IQ
Score:  110

DISC
Compliance:12
Dominance:40
Influence:32
Steadiness:16

English
 C2(Advanced/Mastery)
Last Active:
2021-08-27
Member Since:
2012-06-20
SKILL SUMMARY






I have managed 17 agents when I was a supervisor for a BPO company. I have coached, motivated and educated them so they will meet and exceed the key performance index of the account. Regularly, I make reports and presentation to submit to my manager.

I am working with a UK based digital marketing company handling client support via email and chat. I also worked as a team manager for an e-commerce company in the US. I handled 2-6 agents, do the hiring, training, and provide daily product and procedural support. I also manage the company's Facebook page, answered customer emails, and handled some Shopify task. 

I am proficient in MS applications like Word, Excel, PowerPoint, and Publisher, I know my way around social networking sites and I am adept in online research.

I am a goal-oriented person and I am highly motivated to meet and exceed my job's expectation. I want a long-term, stable job where I can help grow your business.




WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Research
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Email Management
  • Research

English
EXPERIENCE

I have learned that working in a call center requires a certain knowledge in the English language and working in that industry for four years would hone your ability to speak in English and express yourself spontaneously and naturally.

SKILL RATING
  • Speaking
  • Writing

Customer Service & Admin Support
EXPERIENCE

Working in a call center is like hitting two birds with one stone, you get to practice your English skills and get the experience you need for admin support. I have the necessary experience as an agent and the skill to handle support as a supervisor.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

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