E-Commerce Customer Support Expert | 7 + Years in Email & Live Chat

Overview

Looking for full-time work (8 hours/day)

at $2.81/hour ($544.00/month)

Bachelor of Science in Information Technology

Last Active

June 3rd, 2026 (4 days ago)

Member Since

October 29th, 2019

Profile Description

I help e-commerce brands deliver seamless support that builds trust and drives repeat customers.

7+ years of experience in email & live chat, using Zendesk , Zowie & Salesforce to provide fast, accurate, and professional support.

CRM & Support:
• Zendesk
• Salesforce
• Magento
• GetZoWie
• Shopify

Communication:
• Slack
• Google WorkSpace
• Skype
• Teams
• Zoom
• Telegram
• Social Medias (Facebook, Instagram, TikTok, X, Threads


Creative:
• MS Office (Word, Excel, PowerPoint)
• Adobe Photoshop
• CapCut
• Fimora
• Social Media Management

Service Specializations:

E-commerce Support Expert
• Full-cycle order management (processing, tracking, returns)
• Billing concerns, refunds, and disputes
• High-quality customer experience with fast resolution

Customer Service & Technical Support
• Troubleshooting technical issues with clear, simple guidance
• Email & live chat support with a strong focus on empathy and clarity

• Data Entry & CRM Management
• Accurate data entry and research
• CRM maintenance and organization

Content Moderation & Platform Safety
• Community guideline enforcement
• Content review and compliance


• Salesforce Email Support
• Content Moderation
• Zendesk Email Support
• Shopify Email Support
• GetZowie Email Support
• Live Chat Support
• Chat Support Operator
• Technical Support Specialist
• Technical Chat Support Specialist
• Sale Support Specialist
• Customer Service Support / Customer Service Representative