Level 2 Tech Support | Team Manager | Meta Ads Manager

As a Meta Advertising Manager, I specialize in crafting and optimizing campaigns across Facebook, Instagram, Messenger, and Audience Network. Leveraging advanced targeting tools and creative strategies, I drive engagement, conversions, and brand visibility. My expertise includes campaign planning, execution, and performance analysis, ensuring maximum ROI for clients. With a focus on delivering results and staying ahead of industry trends, I am dedicated to driving success in every campaign I manage.

As a Level 2 Tech Escalation Specialist, I excel in resolving complex technical issues that require advanced troubleshooting and expertise. With a keen eye for detail and comprehensive knowledge of systems and software, I swiftly analyze and diagnose intricate problems, ensuring minimal downtime and optimal functionality. My role involves collaborating closely with Level 1 support teams to escalate and address escalated issues efficiently, providing timely resolutions to ensure client satisfaction. Additionally, I actively contribute to process improvement initiatives, leveraging my experience to enhance system reliability and streamline support workflows.

With 9 years of dedicated experience as a team manager, I've honed a comprehensive skill set and leadership style that drives team success and fosters growth. My journey in team management has been marked by a commitment to excellence, innovation, and continuous improvement. Throughout my tenure, I've overseen diverse teams across various industries, navigating through challenges and leveraging opportunities to achieve organizational objectives. My approach to team management is rooted in effective communication, strategic planning, and empowering team members to reach their full potential. I've cultivated a collaborative work culture where every team member feels valued and motivated to contribute their best. Through coaching, mentorship, and performance feedback, I've nurtured talent and cultivated high-performing teams that consistently exceed expectations. In addition to people management, I've demonstrated proficiency in project management, resource allocation, and conflict resolution, ensuring projects are completed on time and within budget. My ability to adapt to changing environments and lead teams through transitions has been instrumental in driving operational efficiency and organizational success. Overall, my 9 years of experience as a team manager have equipped me with the skills, insights, and leadership capabilities needed to drive positive outcomes and inspire excellence in any team I lead.