CSR & Sales Specialist| Email, Chat & Appointment Setter| Data Entry | Admin Sup

Identified customer needs and recommended appropriate products and services to increase sales opportunities. Built rapport with customers, handled objections professionally, and consistently contributed to revenue growth while delivering outstanding customer service.

Conducted outbound calls and email outreach to schedule appointments, follow up with prospects, and coordinate with clients. Confirmed schedules, maintained accurate CRM records, and ensured smooth communication throughout the appointment process while maintaining a professional and customer-focused approach.

Provided real-time chat support to customers by resolving product, account, billing, and shipping concerns. Maintained fast response times while delivering accurate information and personalized customer service. Experienced in using Salesforce and other CRM platforms to document interactions and resolve issues efficiently.

Entered, verified, and maintained customer information, transaction records, and reports with a high level of accuracy. Skilled in Microsoft Office, Google Workspace, and CRM systems while ensuring data integrity and attention to detail.

Managed high volumes of customer emails with professionalism and accuracy using Zendesk, Salesforce, and Outlook. Prioritized urgent inquiries, maintained organized inboxes, provided timely responses, and documented customer interactions to ensure seamless communication and an excellent customer experience.

Delivered exceptional customer support through voice, email, and live chat for international clients. Resolved customer inquiries efficiently while maintaining high customer satisfaction. Experienced in handling billing concerns, account management, order tracking, technical troubleshooting, and issue resolution. Skilled in building positive customer relationships and consistently meeting quality and performance metrics.

Coordinated with healthcare providers across the U.S. through phone, email, fax, and electronic systems to obtain medical records. Scheduled follow-ups, documented all communications in Salesforce, tracked case progress, and ensured timely and accurate retrieval while maintaining HIPAA awareness and professionalism.