Age:

36

Gender:

Female

Tests Taken:

IQ
Score:  9

×

DISC

×

Compliance:	22%
Dominance:	22%
Influence:	18%
Steadiness:	38%

English
 B2(Upper Intermediate)

×

Last Active:

2021-04-14

Member Since:

2019-10-17

- Excellent communication skills both in written and spoken English.- With over 7 years of experience in the Contact Centre industry in various roles.- Ensure world class customer/client service.- Excellent telephone manner - able to build customer relationships.- Software/Application/Program Used:PowerPointGoogle formMicrosoft ExcelMicrosoft WordGoogle SpreadsheetSalesforceOutlook

TOP SKILLS

• Admin Assistant

• Data Entry

• Email Management

• Travel Planning

• Speaking

• Translation

• Tutoring Teaching

• Writing

• Customer Support

• Email Support

• Phone Support

---

Office & Admin (Virtual Assistant)

EXPERIENCE

I do not have a Virtual Assistance experience but I am confident that I can deliver because of related skills and abilities that I have acquired working in a BPO company.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

---

English

EXPERIENCE

I've worked as a Customer Service Representative servicing Americans, Singaporeans and Australians for over 4 years and was promoted as a Product Trainer in charge in making sure that new hired employees are getting all the necessary skills and knowledge to perform the tasks.

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

---

Customer Service & Admin Support

EXPERIENCE

I have 4 years experience working as as Customer Service Representative servicing Americans, Singaporeans and Australians too in an Airline campaign. I do inbound and outbound calls assisting customers with new booking and rescheduling of flights requests. I also handled customer complaints and email escalation.

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support