Current Employment Status:
Hired Part Time on Jan 20, 2026
Alyanna
HIPAA-Certified Medical VA|Team Management|DME Intake|CSR|Da
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
June 29th, 2026 (9 days ago)
Member Since
October 11th, 2019
Profile Description
I am a HIPAA-certified professional with 9+ years of experience in BPO, virtual operations, and administrative support. My background includes seven years in Customer Service (inbound & outbound), two years in administrative roles, and over two years as a Virtual Assistant, Receptionist, Order Processor, and Offshore Manager, leading a team of 75 Virtual Assistants for a pharmaceutical company.
I specialize in DME (Durable Medical Equipment) intake, ensuring full compliance with data privacy and healthcare regulations, while delivering accurate and efficient results. I am highly skilled in team management, workflow optimization, customer service, and administrative tasks, consistently exceeding client expectations.
I am proficient in Google Docs, Slack, and have basic knowledge of
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 5 - 10 years
- Oversaw daily virtual operations, scheduling, task allocation, and workflow management for a remote team. - Performed administrative support tasks including document management, reporting, data entry, and email correspondence for multiple clients. - Streamlined processes to reduce task completion times by 20% and improve team efficiency.
Customer Support » Customer Service
Experience: 5 - 10 years
- Handled inbound and outbound customer interactions, including billing explanations, sales, and issue resolution, consistently meeting performance targets. - Ensured high customer satisfaction scores through professional communication and timely problem-solving.
Office and Administration » Team Leadership
Experience: 5 - 10 years
- Led a team of 75 Virtual Assistants handling customer service, order processing, and administrative tasks for a pharmaceutical company. - Conducted training, coaching, and performance evaluations, improving team productivity by 15–20%. - Monitored KPIs and workflows as a Workforce Management Specialist at TeleTech, ensuring agents met client SLAs consistently.
Other Skills
Project Management » Workflow
Experience: 2 - 5 years
- Handled inbound and outbound customer interactions, including billing explanations, sales, and issue resolution, consistently meeting performance targets. - Ensured high customer satisfaction scores through professional communication and timely problem-solving.
Office and Administration » Data Entry
Experience: Less than 6 months
- Accurately managed data entry and documentation for administrative and healthcare operations. - Used Google Sheets, Google Docs, Microsoft Excel, and internal tools to maintain accurate and up-to-date records.
Office and Administration » Email Management
Experience: Less than 6 months
- Managed professional client communication, reporting updates, and resolving operational issues. - Maintained proper email etiquette, ensuring clarity, accuracy, and timely response.
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
- Planned and maintained agent schedules, including breaks, lunches, leaves, and training sessions using NICE IEX, Totalview, and CMS systems. - Coordinated multiple calendars across virtual teams to ensure smooth daily operations.
Professional Services » Medical Services » HIPAA Compliance
Experience: 6 months - 1 year
- Performed DME intake tasks for a pharmaceutical client, ensuring full compliance with HIPAA regulations and secure handling of sensitive patient data. - Maintained confidentiality and accuracy in all healthcare-related administrative tasks while supervising a large remote team.
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bislig City, Surigao del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 50
- Influence: 17
- Steadiness: 19
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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