EXPERT IN CUSTOMER SERVICE AND VIRTUAL ASSISTANT

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Highschool Diploma

Last Active

June 24th, 2026 (today)

Member Since

October 3rd, 2019

Profile Description

Total of  4 years of working experience.
Customer Service Representative - 3 years I have a solid background in handling inbound and outbound accounts.  I have worked for companies like Amazon, AT&T, CIOX Health, Standard Insurance, and Oura Ring. I provide customer support by updating tracking numbers, tracking orders, cancellations, processing refunds/replacements, and updating the daily tracker in Google Sheets and software. I take inbound calls from policyholders/agents about an existing policy of employee benefits, annuities, disability inquiries/servicing, or claims related. Perform all tasks and responsibilities as per process guidelines and procedures. 
AREAS OF EXPERTISE:Customer SupportPhone and email HandlingLive chat handlingData EntryCommunication SkillsProblem-solving SkillsProduct KnowledgeTime Management
Tools: Slack, Google Spreadsheet, Google Slides, Google Meet, ---------- Skype, Knowledge Center, Customer service central, Avaya Softphone, Amazon Connects, Microsoft Office, Google Spreadsheet and Slides
Virtual Assistant - 1 year (Present)I am the Manager for Amazon Seller Central Shipments, Case Support, and Marketing Email List. My other task is posting books on social media, and sending out Aweber email blast campaigns twice a week.
AREAS OF EXPERTISE:Administrative SkillsData Entry and Product/EmaillistingInternet ResearchSocial Media ManagementExpertise in Google products,Microsoft Office and software