Customers Care Specialist

Overview

Looking for part-time work (6 hours/day)

at $7.40/hour ($976.80/month)

College degree

Last Active

February 27th, 2024 (289 days ago)

Member Since

June 1st, 2012

Profile Description

Communication skills: The ability to effectively listen to and communicate with customers, both verbally and in writing, is essential for delivering outstanding customer service.
Empathy: Being able to understand and relate to a customer's situation and emotions is key in helping them feel heard and valued.
Patience: Dealing with frustrated or angry customers can be challenging, but a patient representative can diffuse the situation and find a resolution.
Problem-solving skills: Identifying and resolving customer issues in a timely and efficient manner requires strong analytical and problem-solving skills.
Adaptability: The ability to handle changing situations, adapt to new technologies and processes, and remain calm under pressure are critical skills in customer service.
Positive attitude: A positive, friendly demeanor can go a long way in building trust and maintaining customer satisfaction.
Technical expertise: Familiarity with the products or services being offered, as well as relevant software and technologies, is important in providing accurate and helpful information to customers.
Attention to detail: Ensuring accuracy and completeness in all customer interactions is essential for maintaining customer trust and satisfaction.
Time management: The ability to prioritize and manage time effectively is important in meeting customer needs and resolving issues in a timely manner.
Teamwork: Working effectively with colleagues and other departments to resolve customer issues is an important aspect of customer service.