Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
April 27th, 2024 (12 days ago)
Member Since
September 28th, 2019
Profile Description
Greetings! I'm J-R
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*Back-end Support Specialist (May 31, 2021 - October 28, 2023)
I Successfully delivered Level 2 troubleshooting, resolved real-time errors, and provided crucial assistance to on-site technicians. Proficient in router and modem reconfigurations using web tools and applications, contributing to streamlined operations.
*Junior IT Support (February 17, 2020 - May 28, 2021)
I Demonstrated proficiency in problem-solving and troubleshooting, contributing to overall operational efficiency. Accomplished projects include simultaneous multiple remote connection configuration, network switch installation, IP network camera setup, and Wi-Fi routers/modems installation and configuration.
*Customer Service Representative (June 22, 2018 - April 05, 2019)
I Excelled in effective communication, problem-solving, and troubleshooting, with a focus on transferring customer services and upselling. Played a key role in building strong customer relationships and delivering quality service.
*IT Technical Support (September 06, 2017 - March 28, 2018)
I Demonstrated proficiency in problem-solving and troubleshooting, specializing in maintaining internet and network connections. Played a vital role in ensuring technical functionality, data integrity, and multimedia communication strategies.
---------------------------------------------------------------------------------------------------------------EDUCATIONAL BACKGROUND
Bachelor of Science in Information Technology [
Associate in Computer Technology (ACT) [
Top Skills
Customer Support
Experience: 6 months - 1 year
I excelled in applying effective communication, problem-solving, and troubleshooting capabilities to transfer customers' existing services (such as TV, Broadband, Telephone) from their current location to a new address. My responsibilities included empathetically understanding customers' concerns, assuring them of assistance, and addressing their needs. Additionally, I actively engaged in upselling TV, broadband, and phone services to existing customers, enhancing their service options and promoting refer-a-friend programs. Alongside, I provided technical advice, ensuring customers had a comprehensive understanding of their options. Inthis capacity, I played a key role in delivering quality service and building strong customer relationships.
Customer Support » Phone Support
Experience: 6 months - 1 year
I excelled in applying effective communication, problem-solving, and troubleshooting capabilities to transfer customers' existing services (such as TV, Broadband, Telephone) from their current location to a new address. My responsibilities included empathetically understanding customers' concerns, assuring them of assistance, and addressing their needs. Additionally, I actively engaged in upselling TV, broadband, and phone services to existing customers, enhancing their service options and promoting refer-a-friend programs. Alongside, I provided technical advice, ensuring customers had a comprehensive understanding of their options. In this capacity, I played a key role in delivering quality service and building strong customer relationships.
Office and Administration » Email Management
Experience: 2 - 5 years
Other Skills
E-Commerce » Inventory Management » Quality Control
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Experience: 6 months - 1 year
excelled in applying effective communication, problem-solving, and troubleshooting capabilities to transfer customers' existing services (such as TV, Broadband, Telephone) from their current location to a new address. My responsibilities included empathetically understanding customers' concerns, assuring them of assistance, and addressing their needs. Additionally, I actively engaged in upselling TV, broadband, and phone services to existing customers, enhancing their service options and promoting refer-a-friend programs. Alongside, I provided technical advice, ensuring customers had a comprehensive understanding of their options. Inthis capacity, I played a key role in delivering quality service and building strong customer relationships.
Real Estate » Appointment Setting
Customer Support » Technical Support
Office and Administration » Personal Assistant
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 38%
- Influence: 7%
- Steadiness: 31%
- Compliance: 23%
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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