Current Employment Status:
Hired Full Time on Mar 11, 2024
Experienced IT professional with a strong background in technical support, infrastructure management, and project coordination. Throughout my career, I have consistently delivered high-quality IT services and solutions to clients while effectively leading teams and ensuring adherence to best practices. With a focus on customer satisfaction and problem resolution, I have successfully provided technical assistance across various domains, including workstations, servers, network devices, and dental equipment.
Leveraging my expertise as an L2 Senior IT Consultant at Tekie Solutions LLC, I have supported L1 teams by offering in-depth technical guidance on complex i
As a Jr System Administrator, I played a pivotal role in coordinating the upgrade and decommissioning of 6000 virtual machines in compliance with Microsoft Win 7 and Server 2012 end-of-support. Additionally, I contributed to application compatibility testing following the upgrade, ensuring smooth operations and minimizing disruptions.
During my tenure as an IT Infrastructure Team Lead at Greatfeat Services, I led a team responsible for L2-L3 network and desktop support. I excelled in project planning, management, and coordination, overseeing the successful execution of IT initiatives. By developing and implementing company policies, I fostered a culture of efficiency and compliance. Moreover, I mentored entry-level IT tea
In my role as a Ticket Dispatch Shift Lead at Emerio Corp (Hewlett Packard), I demonstrated strong i
Previously, as a Desktop and Network Support Engineer at Emerio Corp (Accenture PH), I managed IT asset procurement and provided comprehensive onsite and remote L1-L2 support for desktop and network issues. I excelled in resolving tickets within agreed SLAs while serving as a dependable point of contact for the team.
With a proven track record of delivering technical excellence, project management skills, and the ability to lead and mentor teams, I am confident in my ability to make a significant impact in your organization. I am now seeking new opportunities to leverage my skills and contribute to the success of a dynamic and forward-thinking company in the IT industry.
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