Amazon FBA VA

Review Amazon FBA seller accounts to identify discrepancies, such as lost or damaged inventory, overcharges, and other errors. Analyze transaction data and inventory reports to identify instances where sellers are owed reimbursement from Amazon. File reimbursement claims with Amazon for eligible discrepancies, ensuring accuracy and completeness of documentation. Monitor reimbursement claims and follow up with Amazon to ensure timely resolution and payment to sellers. Advocate on behalf of clients to escalate unresolved reimbursement issues and ensure they receive the full amount owed to them. Stay updated on Amazon's policies and procedures related to FBA reimbursements and communicate changes or updates to clients as needed. Provide exceptional customer service to clients, addressing inquiries and concerns related to FBA reimbursements promptly and professionally. Maintain accurate records of reimbursement claims, communications with Amazon, and client interactions in the company's CRM system or database. Collaborate with internal teams, such as sales, customer service, and finance, to streamline reimbursement processes and improve overall customer experience. Identify opportunities for process improvement and efficiency gains in the reimbursement process, proposing and implementing solutions as needed.