Justine

Remote Operations Support | Email & Chat Support | Back Office Admin

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Overview

Looking for full-time work (8 hours/day)

at $6.29/hour ($1,216.00/month)

Bachelors degree

Last Active

July 10th, 2026 (6 days ago)

Member Since

September 8th, 2019

Profile Description

Results-driven operations and customer support professional with over 5 years of experience in BPO and remote environments. Track record of progression from Agent to Assistant Operations Manager. Specialized in non-voice customer support (email/chat), back-office administration, KPI tracking, and workflow optimization across eCommerce, sales, and data entry campaigns. Proficient and fast adaptability in CRM management, team supervision, and client coordination.

Top Skills

Office and Administration » Administrative Support

Experience: 6 months - 1 year

Supported multiple campaigns with administrative coordination and operational reporting. Acted as a liaison between agents, management, and clients to maintain alignment on deliverables. -Reviewed daily EOD reports and flagged performance or attendance concerns -Assisted in KPI tracking and campaign performance analysis -Managed calendars, documentation, and internal communications -Contributed to process standardization and workflow documentation

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 6 months - 1 year

Provide operational oversight and administrative support to call center managers and executive leadership. Supervise team performance to ensure service levels and KPIs are consistently achieved. -Monitor campaign performance metrics and recommend workflow improvements -Handle complex customer and client escalations -Support hiring, onboarding, and implementation of new client accounts -Prepare operational reports for leadership review -Coordinate cross-functional communication between teams and stakeholders

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Google Sheets

Experience: 1 - 2 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 110: DISC
Dominance: 13
Influence: 18
Steadiness: 38
Compliance: 31: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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