Reports Analyst Expertise:• Reports Development (Data Mining)• Microsoft Excel, Google Sheets, Power Query and Power BI tool utilization• CRM Management (Five9, Avaya, Hermes, Patient Manager, Helpspot, LiveChat and 3CX)• Scheduling Tool Management (IEX, Teleopti)• Leads Management and Monitoring• Strategic Planning• Staff Development; • Performance Tracking and Evaluation• Payroll, Incentive and Annual performance Management
Medical VA Expertise:• Obtain eligibility and benefits such as co-insurance, co-pay, and out-of-pocket deductibles.• Document insurance information accurately to facilitate billing• Obtaining eligibility and medical benefits of CPT code• EMR utilization and management
Experience: 5 - 10 years
Reports Development (Data Mining). Raw data management and template creation. Reports automation utilizing Pivot and Macro.
Experience: 2 - 5 years
Reports visualization on key metrics to identify performance trends and deep dive on process improvement.
Experience: 5 - 10 years
CRM Management (Five9, Avaya, Hermes, Patient Manager, Helpspot, LiveChat and 3CX)
Experience: 1 - 2 years
I'm an experienced insurance verification and authorization specialist. Obtaining eligibility and benefits such as co-insurance, co-pay, and out-of-pocket deductibles. Properly document insurance information accurately to facilitate billing. Process authorization through calls and the portal.
Experience: Less than 6 months
Experience: Less than 6 months
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