Executive Virtual Assistant with 7+ years of remote experience supporting CEOs, founders, and international teams across Canada and the U.S. Strong background in executive support, customer service, and technical troubleshooting.
A proactive problem solver known for:
- Owning tasks end-to-end with minimal supervision
- Managing calendars, inboxes, operations, and projects
- Resolving customer issues with patience, clarity, and efficiency
Tech-savvy with extensive experience in CRMs, LMS platforms, websites, and workflow automation.
CORE STRENGTHS
Executive & Administrative Support
- Calendar + inbox management
- Meeting scheduling & travel coordination
- Client / vendor communications
- Project tracking & reporting
Customer Support & Troubleshooting
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- Account setup, onboarding & course enrollment
- Order management
- Knowledge base / FAQ documentation
- Issue diagnosis & escalation
Technical Support & Systems
- CRM/LMS administration
- Website updates
- Automations
- User setup + access/security management
Experience: 5 - 10 years
I oversee customer support workflows, monitor ticket queues, prioritize requests, document resolutions, and implement improvements to reduce response time. I handle technical troubleshooting, onboarding assistance, and CRM updates to maintain accurate customer records.
Experience: 2 - 5 years
I manage projects end-to-end by defining timelines, assigning tasks, coordinating team responsibilities, and ensuring deliverables are completed on schedule. I track progress, remove blockers, communicate updates to stakeholders, and maintain documentation to keep projects organized and moving forward.
Experience: 5 - 10 years
Experienced in supporting executives remotely by managing schedules, emails, client communication, project coordination, and follow-through on priorities. I oversee daily operations, ensure tasks move forward, and create structure and clarity across teams and projects.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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