6 Years Customer Service / 2 Years Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,161.60/month)

Bachelors degree

Last Active

April 27th, 2024 (12 days ago)

Member Since

August 27th, 2019

Profile Description

With six years of experience in customer service, I have played roles within both the escalation and quality assurance teams. My tenure in these teams has provided me with insights into handling complex issues, ensuring customer satisfaction, and maintaining high service standards. This exposure has not only enhanced my problem-solving skills but has also equipped me with a keen eye for maintaining and improving the overall quality of customer interactions. In my one-year role as an Executive Virtual Assistant in the e-commerce industry, I specialized in providing customer support through email correspondence, addressing inquiries related to orders, processing replacements/refunds, and handling general queries. Proficient in utilizing tools such as Shopify and Zendesk, I managed the customer service workflow. Additionally, I contributed to the seamless tracking of vital data for order requests, leveraging my skills with spreadsheet tools. This experience has not only refined my proficiency in e-commerce support but has also deepened my understanding of effective data management and client satisfaction strategies.