Customer Service Specialist / E-commerce Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.40/hour ($1,126.40/month)

Bachelors degree

Last Active

April 19th, 2024 (14 days ago)

Member Since

August 25th, 2019

Profile Description

CUSTOMER SERVICE SPECIALIST / E-COMMERCE SPECIALIST

- I work on QUALITY over QUANTITY. 
- I treat my client's business as my own.
- I can do excellent work even with minimal supervision. 
- I am a fast learner and willing to undergo training and necessary courses. 
- I commit to show up every day eager to learn new knowledge and abilities. 
- I am someone who is solution-driven and offers assistance anytime the clients have issues, and I am prepared to go above and beyond. 
- I'm open to receiving helpful criticism so that I can become a better version of myself. 


My relevant experience includes the following highlights: 
• Strong critical thinking and problem-solving skills. 
• Ability to effectively organize, track, and communicate about all tasks. 
• Making and receiving over 100 calls per day to provide assistance to clients. 
• Maintaining a 90 percent customer satisfaction rate each month. 
• Maintaining an excellent response time and duration on chat and call. 
• Excellent phone and chat etiquette as well as the ability to calm irate or distressed clients. 
• Accustomed to working on several client complaints at once. 
• Experience in coordinating calendars, scheduling, and re-scheduling. 
• Experience in E-commerce tools like Shopify, Amazon, and Ebay
• Proficiency with CRM tools like Zendesk, Meta, Slack and Intercom. 
• Proficiency with Microsoft Office and Google Workspace. 
• Ability to type 60–70 words per minute with 100?curacy. 
• Ability to manage four to six live chats.