Hi, I’m Alaina Francine Villarojo, a support and operations professional with 20+ years of experience in customer success, relationship management, and executive support.
If you need someone reliable, proactive, and business-minded — not just task-focused — I’m here to help.
I’ve worked closely with business owners and executives to ensure smooth operations, strong client relationships, and organized systems. I think strategically, communicate professionally, and solve problems independently.
What I Can Support:
Executive & Admin Support
Calendar & inbox management
Meeting coordination & travel planning
SOP creation & CRM management
General Virtual Assistance
File & data organization
Research & project coordination
Client onboarding & workflow setup
Customer Success
Client communication & retention
Account management & escalations
Onboarding & relationship building
Why Work With Me?
- 20+ years of experience
- Strong communication skills
- Detail-oriented & organized
- Independent and solutions-driven
Tools: Google Workspace, Microsoft Office, Salesforce & other CRMs, Trello, Asana, Canva, Amazon Seller Central and basic funnel/website platforms.
I’m seeking a long-term VA or Executive Assistant role where I can bring structure, efficiency, and reliable support to your business — so you can focus on growth while I handle operations behind the scenes.
Experience: Less than 6 months
I have more than 10 years of experience as an Account Manager/Customer Success Manager in a SaaS Company
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 10+ years
Experience: Less than 6 months
Experience: Less than 6 months
I have undergone training for funnel designing.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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