Healthcare VA | Live Virtual Front Desk | Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Associates degree

Last Active

June 4th, 2026 (3 days ago)

Member Since

August 19th, 2019

Profile Description

Dedicated and detail-oriented Healthcare Virtual Assistant and Customer Service Professional with almost 5 years of experience in the BPO industry and administrative support roles. Experienced in healthcare coordination, patient scheduling, insurance verification, EMR documentation, customer service, technical support, sales, and front desk operations. Skilled in handling inbound and outbound calls, patient communication, appointment coordination, billing support, and maintaining confidentiality in healthcare environments. Proficient in Prompt EMR, TheraOffice, Microsoft Office, and remote administrative support.

WORK EXPERIENCE

US Clinic Coordinator Virtual Assistant:
Primetime Physical Therapy | January 2026 – April 2026

Managed patient scheduling, appointment reminders, and follow-up calls
Conducted insurance verification of benefits (VOB) and prior authorization follow-ups
Assisted patients with check-ins and check-outs through HiBridge kiosks
Processed patient copays and handled front desk virtual receptionist tasks
Updated patient records and documentation using Prompt EMR and TheraOffice
Coordinated with providers, patients, and billing teams
Handled inbound and outbound patient calls professionally and efficiently

Healthcare Virtual Assistant Intern:
Snapscale | January 2026 – February 2026

Completed hands-on Healthcare Virtual Assistant training
Assisted with patient scheduling, intake, and insurance eligibility verification
Managed patient communication and administrative support tasks
Learned HIPAA compliance and proper handling of confidential patient information
Gained experience using Prompt EMR and TheraOffice systems

Technical Support Representative – Comcast Repair:
Teleperformance Philippines | January 2025 – January 2026

Provided technical support for Comcast internet, cable, and voice services
Assisted customers with troubleshooting, billing concerns, and service requests
Handled inbound and outbound customer calls
Processed upgrades, add-on services, and account updates
Maintained accurate documentation using internal support tools
Delivered quality customer service while meeting company metrics

Customer Service Representative – T-Mobile Account:
Alorica Philippines | May 2018 – December 2021

Assisted customers with account concerns, billing inquiries, and product purchases
Provided customer support through inbound and outbound calls
Resolved customer complaints and technical concerns professionally
Processed account updates, service requests, and troubleshooting assistance
Maintained excellent customer service and communication skills

Accounting Staff / Billing and Collection Staff:
MINSAS Security Agency | July 2017 – April 2018

Managed billing, collections, and payment follow-ups
Assisted with financial documentation and record management
Prepared reports and maintained organized files and records

Purchasing Officer:
Southern Tropical Fruit Inc. | May 2013 – July 2014

Coordinated purchasing requests and supplier transactions
Maintained inventory records and procurement documentation
Assisted with administrative and operational support tasks

Accounting Staff:
Menros Print Express | November 2012 – April 2013

Assisted with accounting records, invoices, and office documentation
Performed data entry and administrative support tasks

Store Marketing Officer / Party Host / Cashier:
Jollibee SM Ecoland | December 2007 – December 2009

Assisted customers and handled cashiering responsibilities
Coordinated store promotions and party hosting activities
Maintained positive customer relations and service

Store Marketing Officer / Party Host / Cashier:
Jollibee NCCC Maa | December 2005 – March 2007

Provided customer assistance and cashier support
Organized events and promotional activities
Maintained customer satisfaction and store operations

Food Delivery Service / Cashier:
Brains Internet Café & Food Haus | April 2001 – May 2004

Handled food orders, cashiering, and customer service
Assisted with daily operations and customer concerns

SKILLS:
Healthcare Virtual Assistance
Appointment Scheduling
Insurance Verification of Benefits (VOB)
Prior Authorization Follow-up
Patient Coordination & Follow-ups
Live Medical Receptionist / Front Desk Support
EMR Documentation (Prompt EMR & TheraOffice)
HiBridge Kiosk Management & Patient Check-In Support
Customer Service & Technical Support
Inbound & Outbound Calls
Phone, Chat, and Email Support
Data Entry & Record Management
Billing & Collections
Microsoft Office & Google Workspace
Conflict Resolution & Problem Solving
Multitasking & Time Management
Communication & Interpersonal Skills
Sales & Customer Retention
Professionalism & Strong Work Ethic
Ability to Work Under Pressure

TOOLS / SOFTWARE:
TheraOffice
Prompt EMR
HiBridge Kiosk System
Microsoft Office
Google Workspace
Microsoft Teams
Zoom
CSG
Atlas
Einstein360
Canva
CapCut

CERTIFICATIONS:
HIPAA Certified (2026 – 2028)
Prompt EMR Certified
TheraOffice EMR Certified

EDUCATION

Bachelor of Science in Accountancy
University of Mindanao