Michelle
SaaS & FinTech Professional | Technical Support Engineer
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.74/hour ($1,856.00/month)
Bachelors of Science in Business Administration-Marketing Management
Last Active
June 10th, 2026 (3 days ago)
Member Since
August 18th, 2019
Profile Description
Technical Support Engineer | Implementation Specialist | SaaS & FinTech
I’m a Technical Support Engineer with 4+ years of experience supporting SaaS and FinTech platforms through clear communication, efficient troubleshooting, and reliable Tier 1 & Tier 2 support.
Alongside this, I’ve worked as an Implementation Specialist on 22+ projects, helping clients with onboarding, system setup, configuration, and post-go-live adoption, including 2 team-based implementations supporting 70+ end users.
What I’m known for:
Turning technical issues into clear, practical solutions that non-technical users can easily understand
Supporting users via
Delivering end-user training that improves adoption and confidence
Impact I’ve delivered:
Contributed to PHP 500,000+ in revenue through successful onboarding and implementations
Improved user satisfaction from 86% to 91% by enhancing training and support quality
Trusted to work independently in remote, cross-time-zone teams
I enjoy roles where technical problem-solving meets customer collaboration, especially in fast-growing SaaS environments where learning and ownership matter.
I’m open to both part-time and full-time opportunities and can adapt to different schedules based on business needs.
When I’m not working, you’ll usually find me at a café with good coffee or at the cinema, recharging and gathering fresh ideas.
Skills & Tools:
Technical Support | MyPass | SaaS | FinTech | Project Implementations | REST API | Webhooks | Splunk | Postman | AWS | CRM Management | Jira | UAT & Training | Video Editing | Canva | CapCut | Data Migration | Zendesk | Admin Support | Remote Support | Process Documentation | Automation Tools | QA Testing | Virtual Assistance
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Chat Support Specialist experienced in handling real-time customer inquiries and resolving issues efficiently
Customer Support » Technical Support
Experience: 2 - 5 years
I have experience in technical support, which is my current line of work
Software » API Integration
Experience: 2 - 5 years
Proficient in API integrations, including RESTful services, request/response handling, and troubleshooting integration issues
Other Skills
Project Management » Process Improvement
Experience: 1 - 2 years
I have experience identifying inefficiencies, documenting processes, and implementing improvements that streamline workflows and enhance customer support operations. Through IT and application support roles, I have helped reduce repetitive tasks, improve documentation, and increase overall team efficiency.
Software » API Testing
Experience: 2 - 5 years
I improved API testing processes by creating organized test cases, maintaining clear documentation, and standardizing testing procedures using tools like Postman. These improvements helped increase testing efficiency, consistency, and defect detection.
Office and Administration » English Proficiency
Experience: 2 - 5 years
Fluent English communicator, experienced in supporting international clients through clear written and verbal communication
Software » Software QA Testing » Manual Testing
Experience: 2 - 5 years
Proficient in manual testing, including functional, regression, and user acceptance testing
As a personal project, I used Zapier to build and test API integrations between applications, automate workflows, troubleshoot issues, and streamline data transfer processes. This helped me develop practical experience in API testing, automation, and process improvement.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manolo Fortich, Bukidnon
- Tests Taken
- IQ
- Score: 149
- Government ID
- Sign Up with Pro Account to View
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