dcb 024 884df 190d0

Customer Service Specialist

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $601 USD )
40 hrs/wk ( $3.41 USD/hr )
EDUCATION
Bachelor in Secondary Education
EXPERIENCE
3 years as a customer service specialist
BASIC INFORMATION
Age:
23
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:21%
Dominance:39%
Influence:25%
Steadiness:16%

English
 C1(Advanced)
Last Active:
2020-01-19
Member Since:
2019-08-15
SKILL SUMMARY

Hi there! Just call me Jessa. I am an aspiring Virtual Assistant. I am very knowledgeable with customer service and email handling. I worked for an Airline Company and for an Online Market, both are based in the US. I am well organized and has a great work area where I can focus on my job. I am amenable to learn many things quickly and I can easily memorize things, I do great with my navigation skills and can do multi-tasking through cognitive work. I've been an INSIDE SALES AGENT as well for a Real Estate company based in US, that was my 2nd home-based job. We do outbound calls on expired listings and we encourage property sellers to list with our company. Once we made an appointment we will get an agent that can meet with them personally and have a tour in their property.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Travel Planning
  • Speaking
  • Customer Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I worked with United Airlines and Jetstar Airwarys. That's where I gained my knowledge about travel planning and also when it comes to schedule changes and irregular operations I am very skilled to explain the situation. I was an Email Support Analyst also with an Online Retail Market based in the US, we help customers regarding their orders, that includes cancellations, wrong delivery of item purchased, broken parts, complaints, feedback and so on.

SKILL RATING
  • Admin Assistant
  • Email Management
  • Travel Planning

English
EXPERIENCE

I worked as a call center representative for 3 years and through experience I enhanced my communication skills. I took Bachelor of Secondary Education major in English language as well and I know this helped me a lot constructing correct grammars.

SKILL RATING
  • Speaking

Customer Service & Admin Support
EXPERIENCE

I am really great when it comes in providing services to customers or clients. I always wanted to put myself in their situation and also I have a good sight when it reaches the limit. Giving service doesn't mean we need to give everything to the customer, rather, we need to make it balanced as well, we need to make arrangement where it will be fair for the customer and the company.

SKILL RATING
  • Customer Support

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