Hi there! Just call me Jessa. I am an aspiring Virtual Assistant. I am very knowledgeable with customer service and
I worked with United Airlines and Jetstar Airwarys. That's where I gained my knowledge about travel planning and also when it comes to schedule changes and irregular operations I am very skilled to explain the situation. I was an Email Support Analyst also with an Online Retail Market based in the US, we help customers regarding their orders, that includes cancellations, wrong delivery of item purchased, broken parts, complaints, feedback and so on.
I worked as a call center representative for 3 years and through experience I enhanced my communication skills. I took Bachelor of Secondary Education major in English language as well and I know this helped me a lot constructing correct grammars.
I am really great when it comes in providing services to customers or clients. I always wanted to put myself in their situation and also I have a good sight when it reaches the limit. Giving service doesn't mean we need to give everything to the customer, rather, we need to make it balanced as well, we need to make arrangement where it will be fair for the customer and the company.
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