I have worked with Amazon for over 4 years for various lines of business such as FBA, FEEDS, and Catalog as an associate. I also became a Subject Matter Expert which helped me develop skills in supervising people in the absence of the Team Leader. I started working as an E-Commerce Virtual Assistant and as a Customer Service Specialist back in 09/2019.
Here is my job description:
•Amazon, eBay, BigCommerce, and WooCommerce listing creation including Variation, Feed Upload, and Listing Optimization.
•Vendor Central Listing Creation, Maintenance and Troubleshooting
•Stranded Inventory Management, FBA Fulfillment Reports, FBA Shipment Creation, Order Fulfillment through Dropshipping
•A+ Content Creation, Amazon Automatic Campaigns
•Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
•Performed research to collect and record the competitor's best-selling items and sales data through Jungle Scout.
•Composed and proofread memos, letters, and reports to verify error-free communication.
• Posting of new items to social media to introduce them to the customers
I have a strong work ethic, excellent understanding, and communication skills verbally and written. I am trustworthy, hardworking, and a team player.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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