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E-Commerce and Customer Service Virtual Assistant

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EXPECTED SALARY
Php 100,000.00/month
( $1,895 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
40 hrs/wk
( $10.95 USD/hr )
EXPERIENCE OVERVIEW
Amazon Virtual Assistant since 2019; 4 years and 11 months in Amazon as an associate and SME
BASIC INFORMATION
Reviews:

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Age:
33
Gender:
Female
Location:
Quezon City
Tests Taken:
IQ
Score:  135

DISC
Dominance:23%
Influence:32%
Steadiness:31%
Compliance:15%

English
 C1(Advanced)
Last Active:
January 25th, 2023 (9 days ago)
Member Since:
August 14th, 2019
SKILL SUMMARY

I have worked with Amazon for over 4 years for various lines of business such as FBA, FEEDS, and Catalog as an associate. I also became a Subject Matter Expert which helped me develop skills in supervising people in the absence of the Team Leader. I started working as an E-Commerce Virtual Assistant and as a Customer Service Specialist back in 09/2019. Here is my job description:•Amazon, eBay, BigCommerce, and WooCommerce listing creation including Variation, Feed Upload, and Listing Optimization.•Stranded Inventory Management, FBA Fulfillment Reports, FBA Shipment Creation, Order Fulfillment through Dropshipping•A+ Content Creation, Amazon Automatic Campaigns•Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.•Performed research to collect and record the competitor's best-selling items and sales data through Jungle Scout.•Composed and proofread memos, letters, and reports to verify error-free communication. • Posting of new items to social media to introduce them to the customers I have a strong work ethic, excellent understanding, and communication skills verbally and written. I am trustworthy, hardworking, and a team player. 

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Email Management
  • Excel

English
SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Sales and Marketing
SKILL RATING
  • Facebook Marketing
  • Instagram Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Google AdWords

Web Development
SKILL RATING
  • Shopify
  • WooCommerce

Graphics & Multimedia
SKILL RATING
  • Photoshop

Finance & Management
SKILL RATING
  • Financial Analysis
  • Inventory Management

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

Project Management
SKILL RATING
  • Other Project Management

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