Salesforce Administrator/Customer Support/Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelor's Degree Graduate

Last Active

April 20th, 2024 (13 days ago)

Member Since

August 13th, 2019

Profile Description

• Currently in Project Management
• More than 1 year of Salesforce System Admin experience.
• Less than a year of Quality Assurance Specialist experience.
• 4 years of Customer Service experience.
• Less than a year of Project Engineer experience.
• Consistent in providing excellent quality of customer service.
• Resourceful and fast learner
• Excellent communication skills
• Salesforce Certified Administrator
• Salesforce Certified Associate
• Salesforce Certified Omni-Studio Developer

Project Launch Coordinator (Content Creation) April 2023 - Present
• Manage and track end to end launch activities.
• Closely work with Production team to meet requirements and timeline.
• Coordinate with Content managers and Product specific managers to address questions and clarifications.
• Conduct high level review that changes defined in the coping document were executed.
• Responsible in increasing one’s product knowledge for efficiency.

Quality Assurance Specialist (Content Creation)
• Ensure that the content has no grammatical or stylistic error
• Ensure that the article has the correct structure and meets the content guidelines.
• Ensure the accuracy of all internal and external links.• Validate page elements, including links, images and page layouts.
• Provide corrective feedback to writers and editors when necessary

Software Engineer (Salesforce System Administrator)
• Supports with System Administrative task.
• Troubleshoot break fixes issues and error with salesforce features and functions.
• Investigate and escalate unforeseen technical or coding errors.
• Answers technical and business inquiries regarding Salesforce.
• Resolves assigned cases following documented case management life cycle process.


Quality Assurance Specialist (Content Moderation)
• Ensure that the content has no grammatical or stylistic error.
• Ensure that the article has the correct structure and meets the content guidelines.
• Ensure the accuracy of all internal and external links.
• Validate page elements, including links, images and page layouts.
• Provide corrective feedback to writers and editors when necessary


Customer Service Associates
• Provide World-Class Customer Service.
• Provide effective and consistent customer support in Level 2 manner.
• Assist customers with their order and account related concerns.
• Submits escalation if there are issues that need special attention.
• Answers product inquiries that Amazon can provide.


Technical Service Representative
• Provide technical assistance in resolving internet issues.
• Creating trouble ticket for a technician visit request.
• Escalate issues in systems that cause technical problems
• Answer product inquiries related to the LOB


Project Engineer
• Handles big projects for its timely completion and proper cost control
• Prepares work schedules and will take charge in matters concerning material requisitions, delivery schedules, and project tools and equipment compliments.
• Coordinates with the owner’s representative any problems at the jobsite in connection with the installation work until the completion of the project.
• Assists the department in the collection efforts and will perform other installation related tasks that may be assigned.