Virtual/Admin Assistant | Experienced Process Trainer

Overview

Looking for full-time work (8 hours/day)

at $8.62/hour ($1,517.12/month)

Bachelors degree

Last Active

April 27th, 2024 (11 days ago)

Member Since

August 7th, 2019

Profile Description

** I am responsible in providing classroom training to project resources to ensure they are equipped with the necessary skills to resolve customer issues in a timely manner and meet operational metrics. The tasks include the delivery and reporting of specific client pre-process, product, nesting, continuing education, remediation training to both new-hire and tenured agents/non-agents.
**Conduct orientation sessions and arrange on-the-job training for new hires
**Ensure company trainers are able to expertly and effectively communicate key information to customers as well as other company personnel.
**Obtain, organize, and/or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
**Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
**Develop and organize training manuals, multimedia visual aids, and other educational materials