Results-driven professional with over 10 years of experience in customer service, healthcare insurance support, lead generation, and virtual assistance. Experienced in handling customer inquiries, claims support, client communications, CRM management, and administrative tasks in fast-paced remote environments.
Skilled in lead qualification, SMS marketing campaigns, database management, and customer relationship management using tools such as REsimpli, Launch Control, Google Workspace, Microsoft Office, and AI productivity tools. HIPAA-trained with extensive experience supporting disability claims, FMLA, STD, and LTD inquiries while maintaining accuracy, compliance, and exceptional customer service.
Known for being dependable, detail-oriented, and self-motivated, with the ability to manage multiple priorities, work independently, and deliver high-quality results. Currently seeking opportunities in Virtual Assistance, Digital Marketing Support, Lead Generation, Customer Support, and Administrative Services where I can contribute my skills and continue to grow professionally.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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