Real Estate/Cust Service/AdminVirtual Assistant/Tech Support

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Associates degree

Last Active

January 30th, 2024 (87 days ago)

Member Since

July 29th, 2019

Profile Description

Position: Personal Assistant / Account Receivable Assistant (Work from home) 
Generating and creating reports such as Charge detail, Delinquency, Collection, Move in / move
out, Leasing, etc.
Manage client calendar scheduled activity for the day
Receive inbound call and sending email to whoever needs to give solution to the issue.
Reviewing tenant file in Rent Manager to make sure information are all accurate. 
Maintaining property maintenance expenses record
Maintaining Property manager’s commission record by checking all requirements are all met. 
Market research about property value.
Procure home appliances, accessories, supplies, etc. 
Assisting property managers with their reports such as YTD expenses / income. 
Tools used: Vonage, Rent Manager, Whatsapp, Tiktik, Microsoft excel, Word, Google sheets,
Adobe PDF, Skype, Gmail. 

Position: Maintenance Coordinator (Work from home) 
Schedule of Maintenance
Coordinate Maintenance schedule with client and tenant Coordinate with appliance vendor and looking for new vendor(Maintenance)
Create maintenance ticket
Handles inbound call from client and tenant, Handles tenant complaint
Setting up an appointment for property viewing, Do follow up on prospect tenants, 
Tools used: Zoho, Property Meld System, CRM, Rent Manager, Ring Central,    Cliq, ZELO

Position: Virtual Assistant (Work from home) 
Managing voicemails through Callrail
Stratic and web form
Managing client email through gmail
Gather and submit sales lead to Sales Department
Create report every end of day to get the number of lead, Real Estate industry

Position: Informatics Specialist (Work from home) 
Introducing new EHR System / Practice Management Software Via outbound call and cold calling
Exclusively handling the states of Iowa, Minnesota, Oklahoma,
Doing follow up calls to schedule demo appointment
Doing Market research
Doing basic data entry and updating files, 
Familiarization with Skype call to phone, Hubstaff system, Google Docs and          Google Calendar

Position: Inbound Help Desk Support (Work from home) 
Attending inbound calls
Working with tickets and replying to customer through E-mails
Knowledge in using Zendesk and Slack Platform

Position: Manager 
Managing sites and operation quality,
Monitoring the work process and deadlines,
Assuring the clients satisfaction

Position: Analyst / Senior Analyst 
Creating company reports
Recreate and analyze error in the report to match the data into the system
Work with company secretary to get the necessary reports
Review and answer support tickets in a timely manner.

Position: Technical Support Representative 
Provide quality support over the phone for mobile data
Explain Bill issues and usage education
Properly documenting the accounts that being handled for further reference in the future
Submitting cases for rare issues, Handle issues and complaints of clients in a timely manner

Position: Level 2 Technical Support Representative
Provide higher level of technical assistance through phone for both internet and cable services
Determine root causes of the issues
Upselling

Position: Level 2 Technical Support Representative
Providing advanced technical troubleshooting over the phone with representative on field
Creating cases for situation that cannot be resolve over the phone
Checking Internet connection
Report unstable connection

Position: Technical Support Representative
Assisting Customers providing basic troubleshooting over the phone
Checking customers internet connection
Scheduling technician that will be send in field
Creating cases for rare issues

Position: Technical Support/ Computer Technician
Conducting Monthly Maintenance on Network and on individual station
Perform Network troubleshooting
Troubleshoot and maintain the good condition of every workstation
Assisting of Guest (Korean, Filipino and American) and giving them an excellent service

Position: Technical Support Staff / Representative
Troubleshoot in workstation and maintain the good condition
Assembly of Computer
Installation Of Operating System like: Microsoft Office & Windows 98, ME, XP, 2000, 2003, Vista and Windows 7
Conducting monthly network and system maintenance
Network set-up and maintenance
Assisting Client through phone & in field (specially to those client located in Provinces)