E-Commerce Lead Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $10.80/hour ($1,900.80/month)

Bachelors degree

Last Active

May 29th, 2024 (2 days ago)

Member Since

July 25th, 2019

Profile Description

Are you looking for a perfect blend of skills, experience, and value? Look no further, because I am the person you need! With over eight years of diverse work experience, I have built a reputation for delivering professional, efficient, and high-quality customer support to various companies and clients.

As an expert in the field of customer service, I have successfully managed multiple teams, providing assistance to customers through phone, chat, and email channels. I am well-versed in utilizing a range of tools, including:

Ticketing and Customer Comms Tools:
-Zendesk
-Freshdesk
-Intercom
-Hubspot
-ReAmaze
-Gorgias
-Front
-Salesforce
-Live Chat
-AirCall

Ordering Tools
-Shopify
-Shipbob
-Shipstation
-Chargedesk
-Network Solutions

CRM
-Salesforce
-Hubspot
-Sophros
-Exigo

Data Analysis
-GoodData
-Zendesk Analytics
-Amplitude
-Looker

Project Management:
-Google Suite
-Slack
-Skype
-MS Teams
-Asana
-Confluence
-JIRA
-SendGrid

Fraud and Safety:
-Stripe
-PayPal
-Sift Science

I am always eager to learn and adapt to new tools that facilitate efficient work processes. With my quick learning ability, I can swiftly master the tools necessary for any given field.

Previously, I have successfully managed customer support teams, trust and safety teams, as well as fraud prevention teams. I am well-versed in various project management styles and adept at applying them to meet the unique needs of clients and teams.

I am committed to meeting deadlines without compromising on quality. While I excel as a leader, I also thrive on collaboration, working together with others to achieve shared objectives. I am excited to connect with you, providing exceptional client service and assisting you with any other support you may need!