Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

High school diploma

Last Active

February 2nd, 2024 (101 days ago)

Member Since

July 24th, 2019

Profile Description

Professional property management expert and STR specialist with over 12 years of customer service experience and 4 years in STRs. I worked as a Case Manager with Airbnb for 2 years—an expert with Airbnb, VRBO, and Upgrade to see actual info. I have handled property management companies in the US, the UK, Canada, and Australia.

I have handled the following:
- Guest Services
- Escalation
- Housekeeping
- Property maintenance
- Homeowner communications
- Calendar update
- Pricing
- Lead generation
- Damage claims
- Review response
- Create listing and listing content
- Inventory check
- Bookkeeping
- Lead generation
- Customer service support/Technical support

I have used various property management systems such as:
- IGMS
- Hospitable/Smartbnb
- Slack
- Upgrade to see actual info
- Stripe
- Upgrade to see actual info
- Schlage
- August
- Airtable
- IglooHome
- Wyze
- Dialpad
- Guesty
- OpenPhone
- 8x8
- RingCentral
- Grasshopper
- Keynest
- Google Spreadsheet/Google docs/Google drive
- Microsoft excel/Office word
- Gsuite
- Upgrade to see actual info/TripAdvisor
- Trello
- Asana
- Uplisting
- Hostaway
- OwnerRez
- Breezeway

I have also worked with some of the biggest BPO companies in the Philippines including Sitel Phils., Concentirx Daksh, Stellar Phils, Teletech, and Teledirect Phils. I have handled customer service for accounts like Sears (USA), Simply Energy (AU), FlexiCard Credit cards(AU), Apple (International), Energy Australia (AU), Careers Australia (Sales, AU), and Airbnb (international). I have handled roles like mentor, subject matter expert, billing reconciliation, customer solutions, training and quality apprentice, and case manager. I have been part of the process improvement team. I was a part of Sears' hybrid team that handles delivery and repair escalations. I am also hired as one of the Apple geniuses for the technical support team.